Confidentiality

Confidentiality

General

ONUR AIR TAŞIMACILIK A.Ş. ("Onur Air") cares about your personal data. Onur Air’s Confidentiality Policy aims to provide necessary information about purposes and methods of process of your personal data, with whom those may be shared, and your rights related thereto. Should you transmit your personal data to Onur Air via webpage, mobile apps, other electronic communications and other channels or within the scope of transportation agreement, such data shall be processed in accordance to our Confidentiality Policy. Each time you visit the website or transportation agreement is established, you shall be considered as acknowledged the issues mentioned in the Confidentiality Policy.

This Disclosure is being issued as per the Code 6698 on Protection of Personal Data (“KVK Code”) and the Communique on Procedures and Principles to be applied in Fulfilling Disclosure Liability (“Communique”) published on the Official Gazette dated March 10, 2018.

Collection and Processing of Your Personal Data and Data Controller:

Onur Air saves, processes, protects and shares your personal data in accordance with the provisions of Code 6698 on Protection of Personal Data, and also in compliance with the conditions set forth herein and with interstate bilateral or multilateral conventions Turkey is a party of, particularly including Turkish Civil Aviation Code, Civil Aviation Legislation and other laws, international treaties, directives, regulations and communiques we are subject to, and also processes in accordance with other methods set forth in the Code.

Your personal data are obtained in any and all verbal, printed and digital media, for the purposes mentioned herein, and in order to allow air carrier completely and accurately fulfill liabilities thereof arising out of transportation agreement and laws, particularly international and local aviation legislation. Your personal data obtained for such legal purposes may also be processed and transferred in order to achieve the goals mentioned herein, provided that the personal data processing conditions and purposes prescribed by the Code are complied with.

Onur Air, as per legal arrangements, may process:

  • Your full name, address, phone and facsimile nr., email address and other contact details,
  • Identity and passport details,
  • Ticketing and flight booking details,
  • Details related to invoicing and payment tools,
  • Travel and purchase order details,
  • Personal interests,
  • Information transmitted to our staff in terms of your requests and complaints about products and services,
  • Details about your utilization of our website, mobile apps and other communication channels,
  • Your preferences about products and services or your past experiences.

Onur Air may collect your personal data via webpage, mobile apps, call center, ticket offices, check-in counters, boarding points, travel agencies authorized for sales of Onur Air products and services, and sales channels operating via internet, and Onur Air may save such data for aforementioned purposes to the extent deemed necessary by the Code.

Data controller’s trade name for your personal data for aforementioned purposes is “ONUR AIR TAŞIMACILIK A.Ş.” with head office located at Atatürk Havalimanı B Kapısı Teknik Hangar Yanı 34149 Yeşilköy Istanbul.

Purpose and Legal Grounds for Processing of Personal Data

Onur Air, as per legal arrangements, may process your personal data in order to:

  • Exercise booking and ticketing and managing your flights,
  • Meet your travel needs,
  • Propose custom flight offers and services,
  • Perform listing, reporting, verification, analysis and assessments by creating database, produce statistical details, comply with confidentiality conditions –if necessary-, disclose the same with third persons who are bound with the personal data protection terms,
  • Analyze your habits of use of our webpage, mobile apps and other communication and sales channels, customize communication channels in order to render better services,
  • Research and develop our products and services and your personal preference opportunities,
  • Ensure flight safety and security, meet legal liabilities and requests of competent authorities with regard to safety of life and property of Onur Air, Onur Air’s staff, enterprises which render services to Onur Air, employees thereof, as well as our passengers, and meet the conditions set forth in this clause.

Legal grounds for the purpose of processing your personal data are as follows:

  • explicitly prescribed by laws;
  • direct relation with establishment, execution, control and inspection of transportation agreement, hence, necessity of processing your personal data;
  • legal obligation for Data Controller as per transportation agreement;
  • obligation of data processing for the purpose of establishment, utilization or protection of your rights arising out of transportation agreement; and
  • obligation of data processing for data controller’s legitimate benefits, provided that your basic rights and liberties are not damaged.

Transfer of Personal Data

Your personal data collected may be transferred to police departments, public offices, relevant municipalities and directorates, other public offices and legal persons designated under interstate bilateral or multilateral agreements Turkey is a party of, particularly including Turkish Civil Aviation Code, Civil Aviation Legislation and other laws, international treaties, directives, communiques and regulations we are subject to, public authorities authorized by laws, for the purpose of execution, management and inspection of transportation agreement, under the personal data processing conditions and purposes set forth in KVK Code. Your personal data may also be transferred to each and every affiliate inland, which ONUR AIR TAŞIMACILIK A.Ş. is a shareholder either directly or not.

Your personal data may be disclosed to;

  • Civil aviation companies and authorities, public offices, police departments and police forces authorized by laws in relevant countries;
  • Business partners,
  • Employees, group companies, service providers, authorized agencies, other airways under flight cooperations and partnerships,
  • Other relevant persons and authorities under legal liabilities, and competent administrative authorities both inland and abroad as per air transportation rules,
  • Other administrative authorities in order to secure flights and ensure public safety, and to meet liabilities arising out of legal arrangements effective in other travel countries.

Rights of Personal Data Subjects listed under Clause 11 of the KVK Code

Being the owner of personal data, you may file the claims about your rights to aforementioned contact details –Data Controller- in writing as per the Directorate regarding the Application Principles and Procedures to Data Controller.

With this respect, personal data subjects are entitled to;

  • Learn whether personal data are processed,
  • Request information, if personal data are processed,
  • Learn purpose of personal data processing, and whether those are utilized for such purpose,
  • Be aware of third persons such personal data are transferred, inland or abroad,
  • Ask for correction of personal data, if the same are missing or erroneously processed; and to ask for notification of third persons accordingly, who received such personal data
  • Despite processing in accordance with KVK Code and other relevant legislation, if the ground for processing such personal data no more exists, the data subject may ask for deletion or destroy of personal data, and to ask for notification of third persons accordingly, who received such personal data,
  • Oppose to an adverse conclusion which may arise out of analysis of data processed solely through automated systems,
  • Ask for compensation, in case of loss, due to illegal process of personal data.

Cookies and Privacy Policy

Cookies refer to small data files retained on your computer by the web server through your browser. In case of a connection between your browser and the server, the respective website will recognize your access thanks to cookies. Cookies are intended to provide facilitation to website visitors. There are four different types of cookies depending on the purposes of use: Session Cookies, Performance Cookies, Functional Cookies and Advertisement & Third Party Cookies. Onur Air uses session cookies and persistent cookies on its own website. Session cookies refer to temporary cookies which are retained on the browser until the user exits our website. Persistent cookies, on the other hand, refer to the cookies which are retained on user's browser unless it is deleted by the user. Lifetime of cookies vary depending on the browser settings as adjusted by the user.

Type of Cookies Function of Cookies
Session Cookies Necessary for our website to run smoothly. Enables to visit the website and make use of its features. Used to convey information between the website pages, and to eliminate the requirement to reenter the respective information.
Performance Cookies Ensures the information regarding frequency of visits, the respective error messages, if any, the total period of time spent on the respective pages, and the manner of use of the website by the user are collected. Enables the performance of the website is enhanced.
Functional Cookies Ensures that the preferences of the user on the website (e.g.: selected city, flight date, etc.) are remembered, providing facilitation to the user.  Enables advanced web features are offered to users.
Advertisement & Third Party Cookies Onur Air uses cookies of the third party suppliers in order to benefit from some functions of the websites. (For example; cookies created by the social media means available on the flight destinations and promotions pages). Cookies of ad tracking companies are also available on the website.

Internet browsers are generally predefined in a manner to accept the cookies automatically. Browsers can be adjusted in a manner to prevent cookies, or give a warning to the user when cookies are sent to the device. Since management of cookies varies depending on the browsers, you can apply to the help menu of your browser to obtain detailed information.

 

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