0850 210 66 87 (0850 210 ONUR)
You can change the ticket date by calling Onur Air Call Center by dialing 0850 210 66 87 .
The Flights From/To TRNC (the Turkish Republic of Northern Cyprus):
Onur Air does not provide connections . If you insist to buy connected ticket , Onur Air advises to keep minimum 3 hours connecting time in Istanbul . Onur Air does not accept any responsibility for missing flight connections.
Sure you can.
You can buy online tickets through our website 2 hours prior to the flight hour or earlier. If the flight is scheduled to depart within less than 2 hours, you can buy your ticket through Onur Air Call Center, Ticket Sale Offices and the authorized agencies of Onur Air.
After the ticket is issued, please check the name, day, hour and the route details specified on the ticket. The details on the e-ticket shall prevail.
Even if you lost your ticket, the fare will be returned to you if you cancel the said ticket.
Since the tickets are generated by and through the electronic environment, you can fly by presenting a valid identity card.
If you are a member to the website of Onur Air, you can cancel your ticket online on your own. If you are not a member, you can cancel your ticket by calling Onur Air Call Center by dialing 0850 210 66 87.
You can print your e-ticket by the printer of your own computer.
No. You do not need to. However, if you become a member, you can view your previous ticket processes/transactions, and perform cancellation processes/transactions online without waiting.
Yes you can.
Absolutely not. The system does not store your credit card details.
You pay higher amounts of service fee for the tickets bought through Onur Air Call Center, Airport Ticket Sale Offices and through the authorized agencies of Onur Air.
If you buy any ticket by online booking through Onur Air Call Center, Airport Ticket Sale Offices or through the authorized agencies of Onur Air, you will pay a service fee difference.
If you ticket the booking you made, as a member through the Onur Air website, by member login to the web site, you will not pay any price difference. Furthermore, regardless of through which agency the booking is made, you can simply click the "Reservation Follow-up" button on the Home Page of our website, and can buy your ticket without paying any service fees.
Onur Air applies a gradual pricing system, which is also known as Revenue Management. Gradual pricing system is based upon the seating capacity, and may vary depending on the number of seats available at the aircraft. Accordingly, in respect of the tickets already bought, when the fares are discounted for the same flight, the difference will not be refunded.
If the flight is scheduled to depart within the 72 hours or later, you can make booking through Onur Air website. If the flight is scheduled to depart within less than 72 hours, you can buy tickets online.
You can make any booking 7/24 by calling Onur Air Call Center by dialing 0850 210 66 87.
You can change your booking through Onur Air Call Center or through the agency from which you have bought your ticket.
If you have performed the booking through our website by "Member Login”, you can get your ticket through the menu bar “Member Transactions”.
Furthermore, regardless of through which agency the booking is made, you can simply click the "Reservation Follow-up" button on the Home Page of our website, and buy your ticket.
In addition, you can also buy your booked ticket through Onur Air Call Center, airport offices and the authorized agencies of Onur Air.
The bookings, which are not finalized, until the end of the optional time will be cancelled.
If you are member to the Onur Air website, you can get your PNR number under “My Purchase Transactions" on the Onur Air website. If you are not a member, you can get the number through Onur Air Call Center.
Regardless of through which agency you bought your ticket, you can simply click the"Reservation Follow-up" button on the Home Page of our website, and print your ticket.
No name change may be made for the tickets.
No route change may be made for the tickets.
Yes. You can perform online check-in transactions through our website so long as the flight is scheduled to depart within 24 hours - 2 hours.
Unfortunately, at certain days and hours it is probable to suffer from serious passenger crowds and some problems related therewith at the airports. Since the rights of the passengers, who miss the flights, are lost, you are required to complete all your transactions 30 minutes prior to the flight hour for the domestic flights, and 45 minutes prior to the flight hour for the international flights. Therefore, we recommend you to arrive at the airport at least 1.5 hour before your flight is scheduled to depart.
As per the civil aviation rules, the passengers, who do not have their identity cards with them, or whose identity cards and tickets do not match, cannot fly. For this reason, you must have a valid identity card (birth certificate, driving license or passport) which authenticates the identity information on your ticket.
The carry-on baggage may not exceed the weight and volume limits prescribed in accordance with the aviation rules. Therefore, a related check will be performed during the check-in where you take your seat numbers. You are required to submit your belongings, which you cannot take into the cabin, to the cargo hold.
The commodities, which are of material value, such as money and jewelry, must be carried by the passengers with them. The responsibility for protecting the electronic devices and fragile belongings will belong to our esteemed passengers. Your fragile belongings can suffer from any damage/loss at the cargo hold.
The cargo to be carried with the passenger is restricted to some limits, and will be admitted to the aircraft accordingly. You may have to pay some extra fee for your baggage which exceed such limits. Even if the passenger accepts and wants to pay extra fee for his/her baggage, any baggage which exceeds the limits may not be admitted to the aircraft under some particular circumstances.
Never take with you a package or other goods you do not own. You will be responsible for any unauthorized and/or illegal objects that may be contained therein.
Hot and cold drinks, alcoholic beverages, sandwiches, sweets, confectionery and other snacks are available on our flights and can be purchsed from the cafeteria On Air menu.
No pets can be transported at our flights.
“Security Socket Layer” (SSL) is created by Netscape, and ensures standard secure data transmission over the internet. SSL uses a security and special code technology developed by RSA Data Security Company. When using SSL (or Microsoft version; PCT), the information you send is submitted to us in a secure way without any changes. SSL is supported by a number of developed and modern browsers of Netscape such as Navigator and Microsoft Internet Explorer. The only problem faced in the transmission of highly sensitive information through the internet comprises of the transactions carried out between two computers for a series of networks. The series of computers enable information exchange unless the related information is submitted to the right destination. This transaction is called “routing”. It is the basis of internet communication and all computers within this system have the power to reach the data sent. This allows anyone to stop your special communication. Here SSL (or PCT) solves this problem and enables only us to have access to the data you sent to us. Thusly, the computers in the routing only see meaningless information and cannot decode them.