Useful Information

  • Reservation and Ticket Sales
    • How can I buy my Onur Air ticket?

        You can buy your Onur Air ticket online through www.onurair.com our mobile site and mobile applications or by calling our Call Center at 0850 210 6687.

    • What is the phone number of Onur Air Call Center?

        You can reach Onur Air Call Center at 0850 210 6687.

    • I want to reschedule my ticket which I bought through Onur Air web site. How can I do that?

        You can reschedule your ticket by calling Onur Air Call Center at 0850 210 6687.

         

    • How can I cancel or change the ticket I have bought; what are the rules?

        You can cancel, return or change your tickets by calling Onur Air Call Center at 0850 210 6687 or visiting Onur Air Ticket Sales Offices at the airport.

    • I have bought a connection ticket. Where should I claim my baggage?

        When you buy connection tickets for Onur Air flights, rest assured that your baggage will be smoothly transported to your final destination. If your destination is a customs-free airport, then you need to take delivery of your baggage at baggage transfer point.

    • Can I buy tickets for me or for another person by credit card through Onur Air web site? Would it cause any problems?

        You can buy tickets for you or your friends/relatives by credit card securely through secure payment system (3D secure) and travel without experiencing any problems. For payments by credit cards, your card details will not be stored on our systems under any circumstances.

         

    • How much time before the flight can I purchase ticket through your website?

        You can purchase tickets through our website till 1 hour prior to the scheduled flight time. In the event that a period of less than 1 hour is left to the flight, then, you can purchase your ticket through Onur Air Call Center, Onur Air Ticket Sale Offices at the airport and the authorized agencies of Onur Air.

    • My ticket has been issued for an incorrect day or hour. But I had requested another date/time. What should I do?

        You can reschedule or cancel your ticket through Onur Air Call Center or Onur Air authorized agency in accordance with the rules for cancellation of, and changes to tickets.

    • I have lost my ticket. Can I still take the flight?

        As the tickets are generated electronically, it would not be a problem and you will be able to travel with a valid identity card.

    • I booked my flight through Onur Air web site. Where can I buy my ticket?

        You can buy your ticket by clicking the button "Booking Details" available on the Home Page of our website regardless of where you have performed the booking processes.

        Also, you can purchase your booked ticket from the offices of Onur Air at the airport, Onur Air Call Center and the authorized agencies of Onur Air.

    • I have bought my ticket through Onur Air web site. How can I get my e-ticket?

        You can print your e-ticket under the "Booking Details" menu on the home page of Onur Air web site.

        You can also get your e-ticket printed at our Onur Air sales offices at the airport or our authorized agencies.

    • Do you have a program that allows me to earn points on my flights?

        Once you join our OnurExtra program, you can earn points on your flights and make use of our special offers for program members. For detailed information click here.

    • Do I have to sign up to buy tickets through Onur Air web site?

        You do not have to sign up and become a member in order to buy tickets through Onur Air web site. However, if you join our OnurExtra program, you can benefit from our special advantageous offers, view your previous ticket details and earn points from your flights. 

         

    • Is there any difference between the fares of the ticket I buy through Onur Air Call Center and the one I buy online through Our Air web site? 

        A reduced service fee is applied to the tickets bought online through our web site or mobile applications. And a higher service fee is collected for the tickets purchased through Onur Air Call Center, Onur Air Ticket Sales Offices at the Airport and the authorized agencies of Onur Air.

    • Can I buy my ticket already booked through Onur Air web site at the same rate?

        If you buy your ticket, which you have already booked through Onur Air website, no fare difference will be applicable. You can also buy your ticket without paying any service fee difference by clicking the button "Booking Details" available on the Home Page of our website regardless of which channel you have used for booking.

    • Can I change the flight on the ticket I have bought from Onur Air with a cheaper flight?

        The fare of your ticket is applicable only to the details of the flight on that particular date and the ticket fares may also vary depending on any changes to be made on the flight details. Accordingly, the difference will not be refunded for the tickets already bought, when the ticket fares for the same flight decrease.

    • Can I book a ticket through Onur Air web site or Onur Air Call Center?

        You can book a ticket through Onur Air website or our Call Center until the last 1 hour before your flight. 

    • What happens if I do not buy my booking by the end of the option period?

        Any bookings which are not bought by the end of the option period will be automatically cancelled by the system.

    • Which procedures should I follow if I lose my PNR number?

        You can learn your PNR number by calling Onur Air Call Center or if you are an OnurExtra member, by visiting My Travel Information section on your Membership Panel.

    • How can I change my booking details?

        You can change your booking details through Onur Air Call Center or through the Onur Air Ticket Sales Agency through which you have booked your ticket.

    • Can I transfer the ticket that I have bought for me to another person?

        For the tickets you have purchased, you are allowed to make changes up to 3 letters only through Onur Air Call Center or authorized Onur Air sales agencies but it is not possible to alter the name on the ticket entirely.

    • Do the rules vary depending on the fare of the ticket I have bought?

        Ticket rules may vary depending on whether your flight is a domestic or international flight, and also depending on the fare class of your ticket. Applicable ticket rules are specified below.

    • What are the differences between Promotion, Flexible and Extra Flexible fare classes?

        Ticket cancellation, refund and change details vary depending on the fare class. 

    • What are the cancellation, refund and change rules applicable to the Promotion class?

        Rules applicable to domestic Promotion flights:

        - In case of any cancellation and/or change until the time when a period of 30 minutes is left to the  relevant flight, a deduction of up to 50% of the ticket fare shall be applicable.

        - No cancellation or change shall be performed when a period of 30 minutes is left to the relevant flight.

        - The service fee shall not be refunded in case of any cancellation.

        - In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted. 

        Rules applicable to Promotion flights to/from Lefkosa:

        - In case of any cancellation and/or change until the time when a period of 45 minutes is left to the relevant flight, a deduction of up to 50% of the ticket fare shall be applicable.
        - No cancellation or change shall be performed when a period of 45 minutes is left to the relevant flight.

        - The service fee shall not be refunded in case of any cancellation.

        - In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted.

         Rules applicable to international Promotion flights:

        - In case of any cancellation and/or change until the time when a period of 72 hours is left to the    relevant  flight, a deduction of up to 40% of the ticket fare shall be applicable.

        - In case of any change until the time when a period of 72 to 3 hours is left to the relevant flight, a   deduction  of up to 50% of the ticket fare shall be applicable; and no refund shall be granted in case of   any cancellation.

        - No cancellation or change shall be performed when a period of 3 hours is left to the relevant flight.

        - The service fee shall not be refunded in case of any cancellation.

        - In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted. 

        Rules applicable to Promotion flights to/from Erbil:

        - In case of any cancellation and/or change until the time when a period of 24 hours is left to the relevant flight, a deduction of 50 USD shall be applicable.

        - No cancellation or change shall be performed when a period of 24 hours is left to the relevant flight.

    • What are the cancellation, refund and change rules applicable to the Flexible class?

        Rules applicable to domestic Flexible flights:

        - In case of any cancellation or change until the time when a period of 24 hours is left to the scheduled time of departure, fare deduction shall not be applicable.

        - In case of any cancellation or change at a time interval when 24 hours to 30 minutes are left to the scheduled time of departure, a deduction of up to 30% of the ticket fare shall be applicable.

        - No cancellation or change shall be allowed to be performed when a period less than 30 minutes is left to the scheduled time of departure.

        - The service fee shall not be refunded in case of any cancellation.

        - In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted.

         Rules applicable to Flexible flights to/from Lefkosa:

        - In case of any cancellation or change until the time when a period of 24 hours is left to the scheduled time of departure, fare deduction shall not be applicable.

        - In case of any cancellation or change at a time interval when 24 hours to 45 minutes are left to the scheduled time of departure, a deduction of up to 30% of the ticket fare shall be applicable.

        - No cancellation or change shall be allowed to be performed when a period less than 45 minutes is left to the scheduled time of departure.

        - The service fee shall not be refunded in case of any cancellation.

        - In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted.

        Rules applicable to international Flexible flights:

        - In case of any cancellation and/or change until the time when a period of 72 hours is left to the relevant flight, a deduction of up to 30% of the ticket fare shall be applicable.

        - In case of any cancellation and/or change until the time when a period of 72 hours to 3 hours is left to the relevant flight, a deduction of up to 40% of the ticket fare shall be applicable.

        - No cancellation or change shall be performed when a period of 3 hours is left to the relevant flight.

        - The service fee shall not be refunded in case of any cancellation.

        - In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted. 

        Rules applicable to Flexible flights to/from Erbil:

        - In case of any cancellation or change until the time when a period of 72 hours is left to the scheduled time of departure, fare deduction shall not be applicable.

        - In case of any cancellation and/or change until the time when a period of 72 hours to 24 hours is left to the relevant flight, a deduction of 50 USD shall be applicable.

        - In case of any cancellation and/or change until the time when a period of 24 hours to 3 hours is left to the relevant flight, a deduction of 100 USD shall be applicable.

        - No cancellation or change shall be performed when a period of 3 hours is left to the relevant flight.

    • Significant matters in respect of cancellation, refund and changes:

        In respect of the payments performed through the Internet, the refunding processes for any refundable tickets may be performed only to the credit cards which have been used for purchasing any such tickets.

        In the event that the date of expiry of the credit card, which has been used for the payment, has expired, or that such credit card has been canceled;

        1. If the card holder uses another card issued by the same bank, then the amount collected may be refunded to the account pertaining to such card upon the approval/consent of the bank which has issued such card.

        2. If the card holder has ceased to collaborate with the bank, then s/he may apply to the Onur Air Customer Relations Management Office along with an official letter issued by the bank, and thereby the amount collected shall be refunded to another account of the card holder in case of availability.

        3. The Ticketing Service Fee shall not be refunded, and no extra service fee shall be collected in respect of the refunding.
          The service fee shall not be refunded in case of any cancellation./p>

          Any processes for cancellation and refunding of any tickets, for which the ticketing and payment have been performed by means of Internet banking through the website, shall be carried out at the Sales Offices and the Call Center of Onur Air in accordance with the terms and conditions for tickets.

          In case of delay or cancellation of any flights, Onur Air shall not assume any liability against any passengers who have any connection/onward flights with any other airlines. The passengers may not claim for any service or tickets in respect of such case.

          In case of cancellation of flights due to any Force Majeure (such as technical failure, meteorological reasons, flight safety deficiencies, Acts of God, security risks, unexpected flight safety deficiencies and strikes), Onur Air shall be liable to remind and advise the passengers of their rights pursuant to Article 15 of the Regulation on the Rights of Passengers Traveling By Air (SHY-Passenger).

           

    • What are the cancellation, refund and change rules applicable to the Extra Flexible class?

        Rules applicable to domestic ExtraFlexible flights:

        - In case of any cancellation or change until the time when a period of 12 hours is left to the scheduled time of departure, fare deduction shall not be applicable.

        - In case of any cancellation and/or change which is performed until the time when a period of 12 hours is left to the relevant flight, a deduction of up to 20% of the ticket fare shall be applicable.

        - The service fee shall not be refunded in case of any cancellation.

        - In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted.

         Rules applicable to ExtraFlexible flights to/from Lefkosa:

        - In case of any cancellation or change until the time when a period of 12 hours is left to the scheduled time of departure, fare deduction shall not be applicable.

        - In case of any cancellation and/or change which is performed until the time when a period of 12 hours is left to the relevant flight, a deduction of up to 20% of the ticket fare shall be applicable.

        - The service fee shall not be refunded in case of any cancellation.

        - In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted.

        Rules applicable to international Extra Flexible flights:

        - In case of any cancellation and/or change until the time when a period of 72 hours is left to the relevant flight, a deduction of up to 10% of the ticket fare shall be applicable.

        - In case of any cancellation and/or change which is performed until the time when a period of 72 hours is left to the relevant flight, a deduction of up to 30% of the ticket fare shall be applicable.

        - The service fee shall not be refunded in case of any cancellation.

        - In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted.

        Rules applicable to ExtraFlexible flights to/from Erbil:

        - In case of any cancellation or change until the time when a period of 72 hours is left to the scheduled time of departure, fare deduction shall not be applicable.

        - In case of any cancellation and/or change until the time when a period of 72 hours to 24 hours is left to the relevant flight, a deduction of 50 USD shall be applicable.

        - In case of any cancellation and/or change until the time when a period of 24 hours to 3 hours is left to the relevant flight, a deduction of 100 USD shall be applicable.

        - No cancellation or change shall be performed when a period of 3 hours is left to the relevant flight.

  • Baggage Rules
    • What are the objectionable items to carry in hold baggage or hand baggage during my flight?

        Objectionable Items To Carry: Olive oil, honey, jam, molasses, any fluids such as watery cheese, compressed gas (flammable, inflammable and toxic), any corrosives (Acids, alkali, wet cells), explosives, munitions, fireworks and signal rockets, any flammable liquids and solids (firing or heating fuel, matches and easily flammable materials), irritants, any oxidizing substances (bleaching powder and oxygen water), poisons, radioactive materials, any other restricted materials (mercury or magnetic materials) may not be carried in the passenger baggage without the prior permission of the carrier. Electronic cigarettes can only be carried in cabin baggage and can not be transported in checked baggage due to safety reasons. Any sharp objects may only be carried within the baggage which is delivered to the cargo hold. They shall not be admitted to the cabin.

         

    • What are the dimensions and weight of the hand baggage that I can carry on during the flight?

        You may carry only 8 kg hand baggage in the cabin. You may carry only 1 (One) hand baggage with the dimensions of maximum 25x45x56 cm.

        Any passengers carrying gold may carry the same as hand baggage if the gold carried by them is within the limits of the cabin baggage (8 kg and 25x45x56cm); and in the event that the amount of gold exceeds 8 kg, then the relevant passenger should purchase a second seat (extra seat) for the gold.

        A second seat is required to be purchased so as to carry any musical instrument, exceeding the standard cabin baggage limits, in the cabin.

    • When I completed my flight, I noticed that my baggage is damaged/lost. What should I do?

        In the event that you have detected that your baggage is damaged/lost, then you are obliged to apply to the lost property office available within the organization of the ground handling, and to have a report issued before leaving the sterile lounge at the arrival airport. Otherwise, you shall be liable for such damaged/lost baggage.

    • Can I carry my personal care items such as perfume, shaving cream, hand cream, etc. in my hand baggage?

        Passengers are allowed to carry on liquids items such as perfume, shaving cream, hand cream, gels and aerosols, etc. provided that volume of each item is below 100 ml and that they are all placed in a sealed bag of 1 liter in their hand baggage at all flights as of March 1, 2012 as per the international regulations. 

        Each passenger may carry only 1 bag. For such purpose, you may use the refrigerator bags of 1 liter (about 20cm x 20cm). 
        Restricted articles are as follows:

        • Any kinds of liquids, including water, syrup and alcoholic drinks;
        • Creams, lotions, oils (including cosmetic oils), perfumes, any kinds of make-up materials including mascara (excluding solid lipsticks);
        • Shaving foams, deodorants;
        • All paste-like materials including toothpastes;
        • Any food stuff such as jam, honey, yogurt, molasses and sauce, which are not completely solid;
        • Contact lens liquids;
        • Shampoos, etc.

        Medicines (provided that they are accompanied by the prescription, medical report and in their original package), baby formula (provided that the baby will be on board the aircraft, and to be limited to an amount the baby may consume during the flight), etc. with respect to items subject to exceptions for the restrictions on transport of liquids on board shall be checked by the security personnel, who may ask you to document and taste such medicine / liquid / formula, if deemed necessary. 

        Any baggage, which you deliver to the hold/check-in, shall be excluded from such restriction. 

    • What are the baggage allowances for adult, minor and infant passengers?

         All applicable baggage allowances for our flights are as follows:

        Baggage Allowance - Adults and Minors

         

        PROMOTION

        CLASS

        FLEXIBLE

        CLASS

        EXTRA FLEXIBLE

        CLASS

        DOMESTIC LINES

        15 KG

        15 KG

        15 KG

        INTERNATIONAL LINES

        20 KG

        20 KG

        20 KG

        Baggage Allowance - Infants

         

        PROMOTION

        CLASS

        FLEXIBLE

        CLASS

        EXTRA FLEXIBLE

        CLASS

        DOMESTIC LINES

        10 KG

        10 KG

        10 KG

        INTERNATIONAL LINES

        20 KG

        20 KG

        20 KG

        *Flights to/from the Turkish Republic of Northern Cyprus are treated as domestic flights.

    • Can I put money, jewelry and electronic devices into my baggage which I deliver to the hold compartment?

        All passengers should carry any properties such as money and jewelry, which are directly material commodity, with them. Our esteemed passengers shall be liable for protecting any electronic devices and fragile properties. Your fragile properties may be damaged at the hold compartment. 

    • My baggage is quite heavy as I will be staying long at my planned destination. Would it cause any problems?

        Cargo to be carried on board by the passengers is subject to certain limits and loaded on board according to such limits. You might have to pay extra fees for your excess baggage. Even if you accept and want to pay the extra fee for your excess baggage, your excess baggage may not be admitted to the aircraft in some particular cases. Total baggage allowance are 40 kg.

    • Someone that I do not know wants to send a package to someone. They have told me that someone will take it at the airport of arrival. Would there be any harm if I carry that baggage?

        Do not carry on any package or baggage item that does not belong to you. Otherwise, you shall be responsible for any illegal properties, which may be available therein.

    • What are the baggage allowances for adult, minor and infant passengers?

        All applicable baggage allowances for our flights are as follows:

        Baggage Allowance - Adults and Minors

         

        PROMOTION

        CLASS

        FLEXIBLE

        CLASS

        EXTRA FLEXIBLE

        CLASS

        DOMESTIC LINES

         15 KG

        15 KG

        15 KG

        INTERNATIONAL  LINES

         20 KG

        20 KG

        20 KG

  • Types Of Passengers
    • How many different types of passengers are there?

        - Infants
        Any passengers, who have not reached it’s 2nd birthday (0-24 months) as of the date of the flight, shall be considered as infant.   

        How many days after birth may newborn babies travel by air? 

        No infant shall be admitted to the flight up to 48 hours as of the birth. In the event that a period of time between 48 hours and 7 days has elapsed as of the birth, then a physician's report stating that it is appropriate for the mother and baby to travel by air, is required to be submitted. 

        About travels of the infants 
        An adult may accompany maximum one infant pursuant to the in-flight safety regulations. 

        Terms and conditions for carriage/transportation of infants and minors 
        at the Lefkosa and international flights; 
        In the event that any infants or minors accompanied by an adult other than their parents (such adult passenger must be older than 18 years old), travel with their identity cards, then it is mandatory to submit a letter of consent (copy of the letter of consent shall not be accepted), which has been obtained from the notary public, and which includes the consent of both parents separately; and in case of traveling together with only one of the parents, then it is mandatory to submit a letter of consent, which has been obtained from the notary public, and which includes the consent of the other parent. Otherwise, any infants or minors shall not be allowed to travel by air.

        In the event that the infants or minors do not have their own passport, then there is no harm in traveling together with any adult passenger. No additional letter of consent shall be required.

        In the event that any infants do not have their own passport, but registered on the passport of their legal guardians, then such infants are required to travel abroad as accompanied by the person, on whose passport they are registered. In such case, no additional letter of consent shall be required.

        - Child
        Any passengers, who have entered the age of 3 as of the date of the flight, but have not reached it’s 13th birthday (2-12 age), shall be considered as child.  

        Can a child travel alone?

        Any child, who has reached it’s 2nd birthday but has not reached it’s 7th birthday,  may not travel alone; however they may travel as accompanied by an adult, and no accompanying cabin crew shall be assigned. The ticket fare for the child shall be applicable.

        Any child, who has reached it’s 7th birthday but has not reached it’s 13th birthday, may travel alone, and the ticket fare for a child shall be applicable. 

        - Military Passengers
        Discount shall be applicable only to the flights departing from Cyprus, and may be benefited by the citizens of the Republic of Turkey, who serve their military services in the Turkish Republic of Northern Cyprus. Any military personnel, who wants to benefit from the discount, is required to submit military identity card at the Ercan airport during the check-in process. Otherwise such passengers shall not be admitted to the flight.

        - Students
        The discount shall be applicable to the students between the age of 13-27 for the flights from and to Cyprus. Any students, who wish to benefit from the discount, are required to submit a valid student identity card at the airport during the check-in process. Otherwise such passengers shall not be admitted to the flight.

  • Special Passenger Services
    • What services do you offer for passengers with special conditions?

        - Pregnant Passengers
        In respect of the pregnant passengers of 28-35 (including) weeks, who expect just one baby, a physician's report stating that “it is appropriate for her to travel by air” will be requested. It is mandatory that such physician's report is obtained 7 days prior to the flight at the latest. Any pregnant passengers of over 35 weeks shall not be allowed to travel by air even if they have obtained a physician's report.

        Such report shall have been issued either in English or Turkish.

        Any pregnant passenger for twins, between 28 weeks (7 months)-32 weeks (including), may be allowed to travel by air upon submitting the physician's report stating that "It is appropriate for her to travel by air", which is required to be obtained until the time when a period of 7 days or less is left to the flight.

        - Unaccompanied Minors
        Traveling of minors on their own
        In case of any unaccompanied minors, the Unaccompanied Minor Form (UM Form) shall be completed by the adult, who has brought the relevant minor to the airport, and it is mandatory that any adults, who will welcome the relevant minors at the arrival station, specify any details in relation to address/phone number on such form. The unaccompanied minors shall be taken to the aircraft by the ground personnel, and shall be handed over to the senior cabin crew member. The adults, who have handed over the relevant minor, are required to wait at the airport until the time when the aircraft takes off. The relevant minor shall be handed over to the person, who has been specified on the UM form, and who will welcome such minor, by the cabin crew member through the agency of ground personnel at the arrival station.

        • Any minors between the age of 02-06 are not allowed to travel alone. 
          Any minors, who have entered the age of 7 but have not entered the age of 13 may travel as unaccompanied.
        • All bookings for all routes of their travels are required to be precise in order for the fact that any minor passenger may travel as unaccompanied.
        • The Airline Company shall be liable for transfer transits or waitings at the transfer lounge in respect of the Unaccompanied Minors.
        • Unaccompanied Minors may not be seated on the Emergency (emergency exit door) exits.
        • Unaccompanied Minors shall not be admitted to connection flights.

        - Sick Passengers
        Any sick passengers shall be admitted to onboard a flight only if they present a physician's report containing the expression "the person is fit to travel by air". The passengers may obtain such reports either from their own physicians or the physician serving at the airport; and the date of issue of any such report may not have been issued no later than 10 days prior to the flight.

        Such report shall have been issued either in English or Turkish.

        Any sick passengers, requiring special attention and care onboard the aircraft, may fly only if they are accompanied.

        Any passengers with any infectious /contagious disease shall not be admitted to any flight. Such passengers may travel only if they present a physician's report stating that such disease is no longer of infectious/contagious nature.

        - Carrying Passengers On Stretchers
        No service for carrying passengers on stretchers shall be provided during our flights.

        - Traveling with oxygen cylinders and/or respirators

        In the event that any passengers request to travel with Medical Oxygen Cylinder, no cylinder shall be provided pursuant to the company regulations.

        Special oxygen cylinder/cylinders of the passengers may be admitted to the cargo compartment provided that it/they is/are empty. Any passengers, who need to use oxygen cylinder, should be familiar with the use of oxygen cylinder. Such passengers should carry a valid physician's report. In the event that such passengers request to use the oxygen cylinder during the flight, then they must serve a notification, in writing, until the time when a period of minimum 72 hours is left to the flight. In case of being checked by the ground personnel and upon their written confirmation (in case of availability of the expression "It is appropriate to use in the cabin" on the equipment or user manual in accordance with the DGR, IATA and FAA regulations, and in case of the oxygen cylinder resistible to the flight altitude), then such passengers may be admitted to flight along with the relevant equipment.  

        In the event that the passengers request to use the respirator during the flight, then they must serve a notification, in writing, until the time when a period of minimum 72 hours is left to the flight, and such passenger may travel by air by carrying a valid physician's report stating that "It is appropriate for him/her to travel by air".     In case of being checked by the ground personnel and upon their written confirmation (in case of availability of the expression "It is appropriate to use in cabin" on the equipment or user manual in accordance with the DGR, IATA and FAA regulations), then such passengers may be admitted to the flight along with the relevant equipment.   

        - Wheelchair or Ambulift Service
        Wheelchair and/or Ambulift services shall be provided free of charge during the flight.  

        - Disabled Passengers
        Any visually impaired passengers may travel with their trained and certificated dogs in the cabin. Such passengers are required to submit a training certificate of their guide dogs, and a veterinary certificate stating that all vaccines are complete.

        Any disabled passengers, who may not follow the instructions given by the flight crew in case of any emergency, may not travel by air as unaccompanied.

        - Carrying Pets
        No pet may be carried on board the aircraft. (Any visually impaired passengers may travel with their trained and certificated dogs in the cabin.)

        - Extra Seat
        Passengers may request any extra seat next to their seats due to several special reasons. Such passengers are required to purchase a second seat for extra seat.

        Any passengers carrying gold may carry the same as hand baggage if the gold carried by them is within the limits of the cabin baggage (8 kg and 25x45x56cm); and in the event that the amount of gold exceeds 8 kg, then the relevant passenger should purchase a second seat (extra seat) for the gold.

        - Terms and Conditions for Carriage of Weapons and Equipment
        No weapons or munitions for sports purposes shall be carried in the cabin during our flights.

        You may deliver your licensed firearm to the weapon delivery desk available at the entrance of the airport by submitting its license, and may receive it at the arrival airport in the same manner, in accordance with the International and National Regulations. Any sharp, penetrating objects such as pocket knives, knives, scissors etc. may be carried in hold baggage only; and no separate cargo service is provided for carriage of such objects.

    • Patient Passengers

        Any sick passengers (cardiac patients, passengers who have recently undergone an operation, etc.) may be allowed to fly by submitting a physician's report stating that "It is appropriate for him/her to travel by air", which is obtained 10 days prior to the date of flight at the latest.

    • Can I carry any passengers with stretcher

        No service for carrying passengers with stretcher shall be provided during our flights.

    • Can I travel with oxygen cylinder and/or respirator?

        In the event that any passengers request to travel with Medical Oxygen Cylinder, no cylinder shall be provided pursuant to the company regulations.

        Special oxygen cylinder/cylinders of the passengers may be admitted to the cargo compartment provided that it/they is/are empty. Any passengers, who need to use oxygen cylinder, should be familiar with the use of oxygen cylinder. Such passengers should carry a valid physician's report. In the event that such passengers request to use the oxygen cylinder during the flight, then they must serve a notification in writing until the time when a period of minimum 72 hours is left to the flight. In case of being checked by the ground personnel and their written confirmation (in case of availability of the expression "It is appropriate to use in the cabin" on the equipment or user manual in accordance with the regulations specified under DGR, IATA and FAA, and in case of the oxygen cylinder resistible to the flight altitude), then such passengers may be admitted to flight along with the relevant equipment. 

        In the event that the passengers request to use the respirator during the flight, then they must serve a notification in writing until the time when a period of minimum 72 hours is left to the flight, and such passenger may travel by air by carrying a valid physician's report stating that "it is appropriate for him/her to travel by air". In case of being checked by the ground personnel and their written confirmation (in case of availability of the expression "It is appropriate to use in the cabin" on the equipment or user manual in accordance with the regulations specified under DGR, IATA and FAA), then the such passengers may be admitted to flight along with the relevant equipment.

    • Under which circumstance can extra seat be booked?

        Passengers may request any extra seat next to their seats due to several special reasons. Such passengers are required to purchase a second seat for extra seat.

        ANY PASSENGERS CARRYING GOLD may carry the same as hand baggage if the gold carried by them is within the limits of the cabin baggage (8 kg and 25x45x56cm); and in the event that the amount of gold exceeds 8 kg, then the relevant passenger should purchase a second seat (extra seat) for the gold. 

    • Can any pet be carried on board the aircraft?

        No pet may be carried on board the aircraft (Any visually impaired passengers may travel with their trained and certificated dogs in the cabin).

    • Can I benefit from the whellchair or Ambulift service free of charge?

        Any passengers, who have a physician's report, or a "Disabled Identity Card" granted by the Prime Ministry Department of the Administration of the Disabled, shall be provided with wheelchair and/or Ambulift services free of charge during the flight.

    • What are the procedurs for disable passengers?

        Any visually impaired passengers may travel with their trained and certificated dogs in the cabin. Such passengers are required to submit a training certificate of their guide dogs, and a veterinary certificate stating that all vaccines are complete.

        Any disabled passengers, who may not follow the instructions given by the flight crew in case of any emergency, may not travel by air as unaccompanied.

    • Are any weapons or munitions for sports purposes allowed to be carried in the cabin?

        No weapons or munitions for sports purposes shall not be carried in the cabin during our flights.

    • Until which month of my pregnancy am I allowed to travel by air (in respect of single pregnancy)?

        In respect of the pregnant passengers of 28-35 (including) weeks, a physician's report stating that “it is appropriate for her to travel by air” will be required. It is mandatory that such physician's report is obtained 7 days prior to the flight at the latest. Any pregnant passengers of over 35 weeks shall not be allowed to travel by air even if they have obtained a physician's report. 

        Any pregnant passenger for twins, between 28 weeks (7 months)-32 weeks (including), may be allowed to travel by air upon submitting the physician's report stating that "It is appropriate for her to travel by air", which is required to be obtained until the time when a period of 7 days or less is left to the flight.

    • What are the procedures for traveling with my licensed firearm?

        You may deliver your licensed firearm to the weapon delivery desk available at the entrance of the airport by submitting its license, and may receive it at the arrival airport in the same manner, in accordance with the International and National Regulations.

  • Check-in
    • How can I check in?

        Our passengers can check in online through our web site, mobile site and mobile applications or refer to our check-in counters at the airports.

    • What documents do I need to fly?

        A passport for international flights and an identity card bearing a photograph (identity card, driving license, passport, marriage certificate) for domestic flights must be made available before you come to the airport. No passengers with the photocopies of such documents shall be admitted to the flights.

    • What points do I need to take into consideration about check-in?

        1- Please make sure that you have valid documents for your flight with you before you come to the airport, and make an identity card bearing a photograph readily available to be produced at the gate.

        2- Any passengers who are sick, pregnant, in need of care or has recently had a surgical operation may be admitted to flight subject to presentation of a medical report bearing the statement "medically fit to travel by air" which should be issued within maximum one week before the date of flight.

        3- In case of a contingency, passengers occupying "EXIT" seats shall be responsible for opening the emergency exit doors and directing the passengers to this exit after checking for the suitability of the conditions outside the aircraft. Any passengers who are unable to assume this responsibility should not select emergency "EXIT" seats during online check-in.

        4- Any pregnant, elderly, disabled, sick passengers; passengers who have had a recent surgical operation, or passengers traveling with children/infants are not allowed to occupy "EXIT" seats as per civil aviation security regulations.

        5- Onur Air might have to change passengers' seat numbers due to operational reasons.

        6- If any changes are made on your ticket after check-in, your existing boarding pass will no longer be valid.

    • I want to check in at the airport. How much time before my flight should I arrive at the airport?

        Passengers are required to be present at the counter at the airport to deliver their baggage 60 minutes before the scheduled flight time for domestic flights, and 90 minutes before the scheduled flight time for international flights, at the latest, also taking into account any specific conditions of the airport, in order to complete their check-in and baggage procedures.

        In Respect of Domestic Flights; In case of any failure in completing the check-in processes until the time when a period of maximum 30 (thirty) minutes is left to the scheduled time of departure, then the relevant passenger shall lose all her/his rights for ticket and flight.

        In Respect of International Flights and Flights to/from Lefkosa; In case of any failure in completing the check-in processes until the time when a period of maximum 45 (forty five) minutes is left to the scheduled time of departure, then the relevant passenger shall lose all her/his rights for ticket and flight.

    • I have completed my online check-in. How much time before my flight should I arrive at the airport?

        If passengers, who have performed their check-in processes online, have no baggage to deliver to the counter, then such passengers are required to be present at the gate 30 minutes before the flight time for domestic flights, and 45 minutes before the flight time for international and Lefkosa flights, at the latest. Any passengers, who have baggage to deliver to the counter, are required to be present at the counter, where they will deliver their baggage, at the airport 60 minutes before the flight time for domestic flights, and 90 minutes before the flight time for international and Lefkosaflights, at the latest.

    • What points do I need to take into consideration about online check-in?

        You must have a boarding pass bearing barcode details with you when you are coming to the airport. Also, passengers who have checked in online by using their mobile devices must have a mobile bar code with them when they are coming to the airport. 

        1- A photocopy or faxed copy of the boarding pass is not accepted. If you have lost the original printout, you should refer to check-in counters to get it reprinted.

        2- Our disabled passengers may not use online check-in service as they are subject to special assistance services.

        3- Any adult passengers traveling with infants, child passengers and passengers entitled to special discounts, who have checked in online, should refer to Onur Air counters at the airport with their identity cards and/or order ID documents to get their boarding passes, 60 minutes before the scheduled flight time for domestic flights, and 90 minutes before the scheduled flight time  for international flights, at the latest.

    • Even though I had arrived at the airport before the scheduled flight time, I could not complete my flight procedures in time and I missed my flight. What should I do? 

        As our passengers lose all their rights and claims on their tickets if they miss their flight time, you must complete all flight procedures 30 minutes before the scheduled flight time for domestic flights, and 45 minutes before the scheduled time of departure for international flights. Therefore, we recommend you to arrive at the airport at least 1,5 hours before your scheduled flight time.

    • I have my ticket with me, but do not have my passport/identity card. Would this cause any trouble?

        Passengers without an identity card or those with a ticket which do not match up with their ID cards are not allowed to fly as per civil aviation regulations. For this reason, you must always have a valid ID card (national identity card, driver's license or passport) with you which verifies the ID details on your ticket.

    • Can online check-in be done through Onur Air web page? Who can use online check-in?

        Online check-in can be done through our web page, onurair.com.

        Passengers who have ticketed reservation can use online check-in. Boarding cards will be issued at the check-in desk for discounted passengers such as students, infants, minors, and soldiers, after the declaration of the required documents by the related passengers.

    • What is the earliest and latest time for check-in online?

        Online check-in can be made starting from 24 hours before the flight and continues until 180 minutes prior the scheduled flight. 

  • Supplementary Services
    • How can I buy the supplementary services?

        - You can buy the supplementary services offered by Onur Air either through the website www.onurair.com, from our mobile site and mobile applications or by dialing 0850 210 6687, our Call Center. 

    • How much are the seat rates for buying through www.onurair.com?

         

        EXITS AND FRONT ROWS

        OTHER SEATS

        DOMESTIC

        TL 20.-

        TL 5.-

        INTERNATIONAL

        € 15.- 

        € 5.- 

        * Flights operated from/to the Turkish Republic of Northern Cyprus are treated as a flight operated on the domestic lines.

    • Can I buy a seat for the flight I have booked?

        You can select your seat during ticketing or up until 2 hours before the flight time on our website and at the check-in counter by paying an additional fee. You cannot have seat tickets reserved before your flight ticket is issued.

    • Can I perform ticketing without buying a seat?

        - You can perform ticketing even without buying a seat. 

    • What would happen if I change or cancel my ticket after having selected a seat?

        - If you cancel your ticket after having selected the seat, then the amount you have paid for the seat will be refunded. If the ticket, for which a seat has been selected, is changed, then such change will be automatically made for the new flight to be selected, but if such seat is occupied at the new flight, then the amount paid for the seat selected will be refunded.

    • How can I buy a seat at the connection flights?

        - You can buy the seats, as you wish, separately, for all routes of your flight.

    • I want to order meal in advance for my flight. When can I order it?

        - You can give your orders for meal until a period of 36 hours is left to the time of departure of the flight. 

    • Can I order meal during the booking?

        You can select meals during or after ticketing through our website, Onur Air Call Center or our authorized sales agencies and offices at the airport. You cannot have food tickets reserved before your flight ticket is issued. Meal selection is not possible through our mobile applications.

    • Can I cancel or change the meal I have bought?

        - You cannot change the meal you have bought; however, you can transfer such meal to your new ticket during the change of ticket, or you may cancel such meal during the cancellation of the ticket. 

    • Will the meal I have bought be canceled or changed if I change or cancel my flight?

        - In respect of the ticket cancellations made until a period of 36 hours is left to the time of departure of the flight; no deduction will be applied from the amount you have paid for the meal you have selected.

        In case of any ticket change, the meal you have selected will be transferred to your new ticket.

        - In the event that the ticket is canceled when a period, which is lesser than 36 hours, is left to the time of departure of the flight, then the meal selected will be canceled, and no amount will be refunded.

        In the event that, when a period, which is lesser than 36 hours, is left to the time of departure of the flight, the ticket is changed for another flight, for which a period, which is longer than 36 hours, is left to the time of departure of such flight, then the meal will be canceled and no amount will be refunded, but the price for such food will be asked to be re-collected.

    • Can I buy meal for the connection flights?

        - You can select meal separately for all routes of your flight. 

    • Do you sell hot and cold meals in advance for all of your flights?

        You can order cold food in our domestic flights for all destinations except Izmir and our codeshare flights operated by other airlines; and you can order both warm and cold food in our international flights for all destinations except Nalchik.

    • When can I buy excess baggage allowance in advance?

        Excess baggage allowance may be bought during ticketing or up until 4 hours before the flight time after you have purchased your flight ticket. You cannot buy excess baggage allowance before your flight ticket is issued.

    • What will happen to the baggage allowance I have bought if I cancel or change my ticket?

        - If you cancel the ticket you have bought until a period, which is longer than 4 hours, is left to the time of departure of the flight, then the excess baggage allowance you have bought will be automatically refunded to you. In the event that when you change your ticket, until a period, which is longer than 4 hours, is left to the time of departure of your flight, then the excess baggage allowance you have bought will be added to your new flight. In the event that a period, which is lesser than 4 hours, is left to the time of departure of your flight, then no amount will be refunded in case of any cancellation or change. No refund is paid in case you wish to cancel your excess baggage allowance only.

    • I want to buy excess baggage allowance for my flight with an international connection. Should I pay the excess baggage allowance fee for the international lines or the excess baggage allowance fee for the domestic lines?

        - In respect of the flights with an international connection, the excess baggage allowance fees for the international lines will apply.

    • What is the maximum quantity, in kilograms, for which I can buy an excess baggage allowance?

        - Considering the baggage allowance, the maximum quantity each passenger may carry is 40 kg. Please click here for the baggage allowances permitted as per the fare groups. Fare groups for the baggage allowances.

        Baggage Allowance - Adults and Minors:

         

        PROMOTION

        CLASS

        FLEXIBLE

        CLASS

        EXTRA FLEXIBLE

        CLASS

        DOMESTIC LINES

        15 KG

        15 KG

        15 KG

        INTERNATIONAL LINES

        20 KG

        20 KG

        20 KG

        Baggage Allowance - Infants:

         

        PROMOTION

        CLASS

        FLEXIBLE

        CLASS

        EXTRA FLEXIBLE

        CLASS

        DOMESTIC AND INTERNATIONAL LINES

        10 KG

        10 KG

        10 KG

        *Flights to/from the Turkish Republic of Northern Cyprus are treated as domestic flights.

    • I have a baby under the age of 2, how many kilograms is her/his baggage allowance?

        - The baggage allowance granted to our baby guests, who are under the age of 2, is 10 kg. You cannot buy paid excess baggage allowance for our baby guests.

    • What are the rates for buying excess baggage allowance through onurair.com?

        - Extra baggage fares vary from airport to Onurair.com. You can find the fares as below;

        Airport

        Flight Type

        KG

        TRY

        USD

        EUR

        UAH

        Domestic Lines

        1 KG

        6,00

        2,00

        2,00

        46,00

        International Lines

        1 KG

        19,00

        7,00

        6,00

        142,00

        onurair.com

        Flight Type

        KG

        TRY

        USD

        EUR

        UAH

        Domestic Lines

        1 KG

        3,00

        1,10

        1,00

        23,00

        International Lines

        1 KG

        10,00

        3,50

        3,00

        71,00

        * Flights to/from the Turkish Republic of Northern Cyprus are treated as domestic flights.

    • How can I buy a reservation option for my booking?

        You can buy your option on www.onurair.com or through our Call Center at 0850 210 6687, sales offices at the airports and Authorized Sales Agencies of Onur Air.

    • I cannot buy a reservation option, why?

        - As per our rules, no option is sold if the total number of the passengers on board a flight is higher than 150.

    • What will happen if I cancel my booking for which I have bought a reservation option?

        - If your booking is canceled, then your reservation option will also be canceled, and no amount will be refunded.

    • What are the rates for buying a reservation option?

         

        RATES

         

        DOMESTIC

        INTERNATIONAL

        TIME REMAINING TO THE TIME OF DEPARTURE OF THE FLIGHT

        OPTION PERIOD

        RATE

        OPTION PERIOD

        RATE

        Between 2-3 days

        4 hours

        TL 4.-

        4 hours

        € 2.-

        Between 3-7 days

        12 hours

        TL 4.-

        12 hours

        € 2.-

        Between 7-15 days

        24 hours (1 Day)

        TL 4.-

        48 hours (2 Days)

        € 2.-

        48 hours (2 Days)

        TL 6.-

        72 hours (3 Days)

        € 3.-

        Between 15 days to 1 month

        72 hours (3 Days)

        TL 4.-

        96 hours (4 Days)

        € 2.-

        120 hours (5 Days)

        TL 6.-

        168 hours (7 Days)

        € 4.-

        Between 1 month to 3 months

        120 hours (5 Days)

        TL 4.-

        144 hours (6 Days)

        € 2.-

        168 hours (7 Days)

        TL 5.-

        216 hours (9 Days)

        € 3.-

        240 hours (10 Days)

        TL 7.-

        288 hours (12 Days)

        € 4.-

        As of 3 months

        168 hours (7 Days)

        TL 5.-

        168 hours (7 Days)

        € 2.-

        240 hours (10 Days)

        TL 7.-

        240 hours (10 Days)

        € 3.-

        360 hours (15 Days)

        TL 8.-

        360 hours (15 Days)

        € 5.-

        **In respect of the option sales, the charging will be based on the number of the individuals as indicated on the PNR, and no rate will be charged for the infant passengers.

        ** Flights operated from/to the Turkish Republic of Northern Cyprus are treated as a flight operated on the domestic lines.

         

    • Why should I buy an Option?

        You are recommended to buy an Option if you wish to fix the ticket fare for the reservation you have made. This allows you to buy your tickets at the same price at any time within the term of the option, with no need to follow up ticket fares levels for the flights you have made a reservation.

    • How many times can I buy a reservation option for the same booking?

        How many times can I buy a reservation option for the same booking?

  • Package Sale
  • General Conditions of Carriage for Passengers and Baggage
    • General Conditions of Carriage for Passengers and Baggage

        When you buy a ticket to travel on a flight we operate, you enter into a contract of carriage with us. The contract is governed by:

        • the conditions in your ticket or itinerary and receipt

        • Any tariffs which apply

        • conditions of carriage

        • our regulations 

        1. What particular expressions and phrases mean in these conditions

        1.1 We, us, our – ONUR AIR .

        1.2 You, your - any person holding a ticket who is to be carried or is carried on an aircraft, except members of the crew, or, in relation to ticket refunds, the person who paid for the ticket. (See also the definition for passenger.)

        1.3 Agreed stopping places (places of call) - the places, except the place of departure and the place of destination, set out in your ticket or shown in our timetables as scheduled stopping places (places of call) on your route.

        1.4 Airline designator code - the two or three letters or the letter and number which identify particular carriers.

        1.5 Authorized agent - a passenger sales agent who we have appointed to represent us in selling air transportation on our services.

        1.6 Baggage - your personal property accompanying you on your flight. Unless we say otherwise, this consists of your checked and unchecked baggage.

        1.7 Baggage check - the parts of your ticket which relate to carrying your checked baggage.

        1.8 Baggage identification tag - a document we give you to identify each piece of your checked baggage.

        1.9 Carrier - any air carrier.

        1.10 Checked baggage - baggage which we have taken it into our custody and which we have issued a baggage identification tag therefor.

        1.11 Unchecked baggage - your baggage other than your checked baggage. (You take your unchecked baggage with you as hand/cabin baggage.)

        1.12 Check-in deadline - the time limit that you must have completed your check-in and received your boarding pass / baggage tag.

        1.13 Conditions of carriage - these conditions of carriage or another carrier’s conditions of carriage as the case may be.

        1.14 Conjunction ticket - a ticket we have issued to you in conjunction with another ticket which together make up a single contract of carriage.

        1.15 Connecting flight - a subsequent flight providing onward travel on the same ticket or on a conjunction ticket.

        1.16 Convention - whichever of the following apply.

        1.17 “The Convention for the Unification of Certain Rules Relating to International Carriage by Air”, signed at Warsaw, 12 October 1929 (referred to below as the Warsaw Convention).
        The Warsaw Convention as amended at The Hague on 28 September 1955.
        The Warsaw Convention as amended by Additional Protocol No.1 of Montreal (1975).
        The Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975).
        The Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975).
        The Guadalajara Supplementary Convention (1961).
        The Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal, 28 May 1999 (referred to below as the Montreal Convention).

        1.18 Coupon - a paper flight coupon or an electronic coupon, each of which entitles the passenger named on it to travel on the particular flight identified on it.

        1.19 Damage - includes death of, wounding of, or bodily injury to a passenger. It also includes loss, partial loss, theft of, or other damage to baggage arising out of, or in connection with, either carriage on flights we operate or other services we provide.

        1.20 Days - all seven days of the week. For the purpose of sending notices, we will not count the day on which notice is sent. For the purposes of deciding whether a ticket is valid, we will not count the day on which the ticket was issued, or the first flight began.

        1.21 Electronic coupon - an electronic flight coupon for an electronic ticket held in our computer database.

        1.22 Electronic ticket - an itinerary and receipt, electronic coupons and any boarding document we have issued to you.

        1.23 Events beyond your control - unusual and unforeseeable circumstances which you cannot control and the consequences of which you could not have avoided even if you had taken all due care.

        1.24 Flight coupon - the part of your ticket which has the words 'Good for Passage' printed on it. In the case of an electronic ticket, it means the electronic coupon. The flight coupon shows the places of departure and destination between which you are entitled to be carried.

        1.25 Involuntary fare refund - a refund, under 10b, of the fare for your ticket.

        1.26 Itinerary (Flight Schedule) and receipt - a document or documents we or our authorized agents issue on paper, by fax, by E-mail, or deliver electronically to passengers travelling with electronic tickets. It contains the passenger's name, flight information and receipt particulars.

        1.27 Passenger - any person holding a ticket who is carried, or is to be carried, on an aircraft, except members of the operating crew. (See also the definition for you, your.)

        1.28 Passenger coupon - the part of your ticket which is marked as such.

        1.29 Stopover - a scheduled stop on your journey at a point between the place of departure and the place of destination.

        1.30 Tariff - the published fares, charges and related conditions of carriage of an airline which have been filed, where required, with the appropriate authorities.

        1.31 Ticket - either a document called 'Passenger ticket and baggage check' or an electronic ticket, which we or our authorized agents have issued to you.

        1.32 Transit passenger - a passenger arriving at an airport for onward travel to another country:

        • on the same flight from that airport

        • on a connecting flight from that airport

        • on a connecting flight from another airport

        • on another onward flight from that airport

        1.33 Validity period - the period for which your ticket is valid for travel.

        1.34 Voluntary tariff (fare) refund - a refund, under clause 10.3, of the fare for your ticket.

        1.35 DGR – Dangerous Goods Regulations

        1.36 IATA – International Air Transport Association

        1.37 FAA – Federal Aviation Administration

        1.38 GOO – Ground Operations Manual

        1.39 IATA PSCRM – International Air Transport Association – Passenger Services Resolution Manual

        2. When these conditions apply

        2.1 General

        Except where clause 2.3 says otherwise, these conditions of carriage will apply to all flights we operate under the 8Q airline designator code and to any case where we have a legal liability to you in relation to your flight.

        2.2 Code shares and franchises

        On some services we have arrangements with other airlines known as code shares. This means that, even if you have a reservation with us and hold a ticket showing the 8Q airline designator code for the flight, another airline may operate the aircraft.

        On some services we have arrangements with other airlines called franchisees who will operate the aircraft on which you will travel using our name, our livery and the 8Q airline designator code.

        2.3 Differences between these conditions of carriage and tariffs and laws

        If these conditions of carriage are inconsistent with any tariffs or laws which apply to your contract of carriage with us, the tariffs or laws will apply.

        2.4 Differences between these conditions of carriage and our regulations

        If these conditions of carriage are inconsistent with our regulations, these conditions of carriage will apply.

        2.5 Validity of these conditions of carriage

        If any one of these conditions of carriage is or becomes invalid, the other conditions will remain valid.

        3. Tickets

        3.1 General

        3.1.1 We will only carry you if you are the passenger named in the ticket. We may ask you to prove that this is the case.

        3.1.2 You cannot transfer your ticket.

        3.1.3 We sell some tickets at discounted fares which may be partly or completely non-refundable. You should choose the fare which best suits your needs and consider taking out insurance to cover instances where you might have to cancel your ticket.

        3.1.4 Your ticket is our property at all times if it was issued by us or our authorized agents. If your ticket was issued by or on behalf of another airline, it is the property of the airline which issued it.

        3.1.5 Except where you have an electronic ticket, you will not be entitled to be carried on a flight unless you have presented a valid ticket to us containing: -

        • the flight coupon for that flight,

        • all other unused flight coupons and

        • the passenger coupon

        You will not be entitled to be carried on a flight if the ticket you have presented is spoiled, torn or damaged or if it has been altered or tampered with unless we or our authorized agents have made the alteration. If you are travelling on an electronic ticket, you will not be entitled to be carried on a flight unless the electronic ticket was issued in your name and you can prove to us that you are the person named on it.

        3.1.6 A ticket is a valuable document and you must make sure it is not lost or stolen (except where you have an electronic ticket).

        3.2 Ticket validity period

        3.2.1 Unless it says differently on the ticket, in these conditions of carriage, or in any tariffs which apply, a ticket is valid for travel for:

        • one year from the date it is issued,   or

        • one year from the date you first travelled using the ticket, as long as   your first flight took place within a year of the ticket being issued.

        3.2.2 If you are prevented from travelling within the validity period of a ticket because we could not confirm your reservation at the time you asked for it, we will:

        • extend the validity period of the ticket or

        • give you a voluntary fare refund.

        3.3 Using flight coupons in the right sequence and changes in itinerary

        3.3.1 Your ticket is valid only for the transportation shown on it from the place of departure through any agreed stopping places to the final place of destination. The fare you have paid is based on our tariff for the transportation shown on your ticket.

        We may not honor your ticket and it will no longer be valid if you do not use all the coupons in the sequence provided in the ticket.

        3.3.2 If you want to change all or part of your transportation, you must contact us beforehand. We will work out the revised fare for your changed transportation. You will have the option of either accepting the revised fare or maintaining your original transportation.

        3.3.3 If you change your transportation without our agreement, your unused flight coupons will not be valid for travel and will have no value and we will not carry you until:

        • we or our authorized agents have re-calculated the revised fare for your actual transportation and,

        • you have paid the difference (if any) between the fare you have already paid and the revised fare which applies to your changed transportation.

        3.3.4 While some changes to your transportation will not result in a change of fare, others, such as changing the place of departure (for example, because you have not used the first flight coupon in your ticket or you have reversed the direction of your travel) may result in a fare increase. Many fares are valid only for travel on the dates and for the flights shown on the ticket. You may not be able to change these at all or only if you pay us an extra fee to do so.

        3.3.5 We will accept each flight coupon in your ticket for transportation in the class of service on the date and flight for which you have a reservation unless you fail to meet the check-in and boarding requirements in clause 6 or we have to deny you boarding because of overbooking or we exercise our right to refuse to carry you under clause 5.4.3 or 7.

        If we have to deny you boarding because of overbooking we will    use reasonable efforts to transport you to your next stopover or final destination only on our flights without any penalties or we will refund the applicable fare and any surcharge, any taxes, fees and charges for your ticket

        3.3.6 If we issue an open ticket without a travel date, you may make a reservation later. Depending on the availability of the corresponding booking class. Otherwise the difference for upper class shall be collected.

        3.3.7 If you cancel a booking before the check-in deadline for your flight, we will not cancel your return or onward reservations.

        3.3.8 If you fail to cancel a booking before the check-in deadline for your flight and do not show up for the flight, we may decide to cancel your return or onward reservations.

        3.4) Our name and address on tickets

        Our name may be abbreviated to the 8Q airline designator code on the ticket. Our address is ONUR AIR Inc. Atatürk Havalimanı B Kapısı Teknik Hangar Yanı 34149 Yeşilköy Bakırköy Istanbul TURKIYE. Please also see our website www.onurair.com  for more details of how to contact us.

        4. Fares, surcharges, taxes, fees and charges and currency

        4.1 Fares and surcharges

        4.1.1 Your fare covers transporting you from the airport at the place of departure to the airport at the place of destination, unless we say otherwise.

        4.1.2 Your fare does not include ground transport between one airport and another or between an airport and the town terminal unless we say otherwise.

        4.1.3 We or our authorized agents will work out the fare for your ticket which applies under our tariff on the date you pay for it. The fare will be for travel on the specific dates and itinerary shown on your ticket.

        4.1.4 If you want to change either your itinerary or your dates of travel, this may increase the fare.

        4.1.5 We may charge any surcharge to the fare for your ticket which applies under our tariff on the date you pay for your ticket, for example a fuel, tax or insurance surcharge.

        4.2 Taxes, fees and charges

        4.2.1 You must pay any taxes, fees and charges and such similar obligations imposed on us or on you by governments or other authorities, or by operators of airports.

        4.2.2 When you buy your ticket, you will be informed about any taxes, fees and charges and such similar obligations not included in the fare and they will normally be shown separately on the ticket.

        4.2.3 Taxes, fees and such similar obligations change constantly and can be imposed or altered after the date we have issued your ticket. If they change or if a new tax, fee or such similar obligation is imposed after we have issued your ticket, you will have to pay us any increase. Similarly, if any taxes, fees or such similar obligation you pay to us when we issue the ticket are then abolished or reduced, you will be entitled to claim a refund from us.

        4.2.4 If you do not use your ticket, you will be entitled to claim a refund of any taxes (excluding fees and charges), which you paid, less a reasonable service charge.

        4.3 Currency

        You must pay the fare and any taxes, fees, charges, obligations and surcharges in the currency of the country in which the ticket is issued, unless we or our authorized agents say you must use another currency at or before the time you pay. We may decide to accept payment in another currency.

        5. Reservations

        5.1 General

        5.1.1 Your reservation is valid only if it is recorded in our reservation system.

        5.1.2 Some fares have conditions attached to them which limit or exclude your right to change or cancel reservations.

        5.1.3 We or our authorized agents may charge additional carrier or agency fees for issuing or changing your ticket or providing other reservation services.

        5.2 Time limits for payment of the fare

        If you have not paid for your ticket your reservation will be automatically cancelled by the system.

        Taxes, fees and obligations change constantly and can be imposed or altered after the date we have confirmed your reservation. If they change or if a new tax, fee or obligation is imposed after we have confirmed your reservation, you will have to pay us any increase. Otherwise your ticket will not be issued and cancelled.

        5.3 Personal information

        5.3.1 We may use the personal information that you provide and we collect, including information about how your purchase history and how you use our services and facilities ('your personal information'), for the purposes of:

        • making a reservation and issuing a ticket

        • providing you with your transportation and any related services and facilities

        • accounting, billing and auditing

        • verifying and screening credit or other payment cards

        • immigration and customs control

        • safety, security, health, administrative and legal purposes

        • statistical analysis

        • marketing analysis

        • operating frequent flyer programs

        • systems testing, maintenance and development

        • customer relations

        • helping us in any future dealings with you and

        • direct marketing and market research (which we will only do at your request or with your consent or if we give you the opportunity to opt out).

        5.3.2 For these purposes we may release and disclose your personal information to:

        • our subsidiary companies and entities;

        • carriers and other companies involved in providing your transportation or related services and facilities;

        • our partner or interline airlines;

        • data processing institutions;

        • our agents;

        • government and enforcement agencies; and

        • credit and other payment card companies and screening companies.

        This may involve sending your personal information outside the country where the ticket was issued.

         

        5.4 Passengers requiring advance arrangements

        5.4.1 Refer to clause 18.for passengers with reduced mobility

        5.4.2 If you are not a passenger with reduced mobility but you ask us or our authorised agents at the time of booking to provide any special assistance, we will make reasonable efforts but we are not obliged to meet your request.

        5.4.3 We may decide not to carry:

        • unaccompanied children;

        • pregnant women; or

        • passengers who are ill.

        if arrangements to carry them have not been made before check in.

        5.5 Seating

        5.5.1 We cannot guarantee that you will be able to sit in any particular seat.

        5.5.2 We can change your seat at any time, even after you have boarded the aircraft, as we may need to do this for operational, safety or security reasons.

        5.6 Reconfirming reservations

        5.6.1 You may have to reconfirm onward or return reservations within certain time limits. We will tell you if you need to reconfirm and how and where you should do this.

        5.6.2 If you fail to reconfirm, we may decide to cancel your onward or return reservations.

        5.6.3 You should check the reconfirmation requirements of any other carriers involved in your journey and where necessary, reconfirm with the carrier whose airline designator code appears on the ticket for the flight in question.

        6. Check-in and boarding

        6.1 Check-in deadlines

        Check-in deadlines vary and your journey will be smoother if you allow plenty of time to check in. Please find out the check-in deadlines for your flights before you travel and keep to them. We may also tell you a time by which you must present yourself for check-in.

        6.2 The check-in deadline for your flight(s).

        The time of check-in deadline for your flight(s) with us is written on your ticket. If not, you can contact with us or our authorized agent at any time to have detailed information.

        6.3 You must be completing your check-in by the check-in deadline

        If you fail to complete the check-in process by the check-in deadline, we may decide to cancel your reservation and not carry you. By completing the check-in process we mean that you have received your boarding pass and baggage tag for your flight.

        6.4 You must have arrived at the boarding gate on time

        You must be present at the boarding gate not later than the time we give you when you check in. We may decide not to carry you if you fail to arrive at the boarding gate on time.

        6.5 We are not liable if you fail to meet deadlines

        We will not be liable to you for any loss or expense you suffer if you fail to meet check-in deadlines, fail to present yourself for check-in on time or fail to be at the boarding gate on time.

        7. Our right to refuse to carry you or to ban you from travel

        7.1 Our right to refuse to carry you

        We may decide to refuse to carry you if one or more of the following has happened or we reasonably believe may happen.

        7.1.1 If carrying you or your baggage may put the safety of the aircraft or the safety or health of any person in the aircraft in danger.

        7.1.2 If carrying you or your baggage may affect the comfort of any person in the aircraft.

        7.1.3 If you are drunk or under the influence of alcoholic drinks or drugs or any stimulant.

        7.1.4 If you are, or we reasonably believe you are, in unlawful possession of drugs or stimulants.

        7.1.5 If your mental or physical state or health is a danger or risk to you, the aircraft or any person on board of the aircraft.

        7.1.6 If you have refused to allow a security check to be carried out on you or your baggage.

        7.1.7 If you have not obeyed the instructions of our ground staff or a member of the crew of the aircraft relating to safety or security.

        7.1.8 If you have used threatening, abusive or insulting words towards our ground staff or another passenger or a member of the crew of the aircraft.

        7.1.9 If you have behaved in a threatening, abusive, insulting or disorderly way towards a member of our ground staff or a member of the crew of the aircraft.

        7.1.10 If you have deliberately interfered with a member of the crew of the aircraft carrying out their duties.

        7.1.11 If you have put the safety of either the aircraft or any person in it in danger.

        7.1.12 If you have made a bomb hoax or other security threat.

        7.1.13 If you have committed a criminal offence during the check-in or boarding processes or on board the aircraft.

        7.1.14 If you have not, or do not appear to have, valid travel documents.

        7.1.15 If you try to enter a country for which your travel documents are not valid.

        7.1.16 If the immigration authority for the country you are travelling to, or for a country in which you have a stopover, has told us (either orally or in writing) that it has decided not to allow you to enter that country, even if you have, or appear to have, valid travel documents.

        7.1.17 If you destroy your travel documents during the flight and those documents are a requirement for your onward flight(s)

        7.1.18 If you have refused to allow us to photocopy your travel documents.

        7.1.19 If you have refused to give your travel documents to a member of the crew of the aircraft, when we have asked you to do so.

        7.1.20 If you ask the relevant government authorities for permission to enter a country in which you have landed as a transit passenger.

        7.1.21 If carrying you would break government laws, regulations, or orders.

        7.1.22 If you have refused or failed to give us information which a government authority has asked us to provide about you, including passenger information requested in advance of your flight.

        7.1.23 If you have not presented a valid ticket 

        • or if your electronic flight coupon is not displayed in our reservation systems,

        • or your electronic flight coupon status is not valid for your flight

        7.1.24 If you have not paid the fare (or any applicable surcharges, taxes, fees, or such other obligations for your journey.

        7.1.25 If you have presented a ticket acquired unofficially.

        7.1.26 If you have presented a ticket which you did not buy from us or our authorized agents.

        7.1.27 If you have presented a ticket which was not issued by us or our authorized agents.

        7.1.28 If you have presented a ticket which has been reported as being lost or stolen.

        7.1.29 If you have presented a counterfeit ticket.

        7.1.30 If you have presented a ticket with an alteration made neither by us nor our authorized agents.

        7.1.31 If you have presented a spoiled, torn or damaged ticket or a ticket which has been tampered with.

        7.1.32 If you cannot prove you are the person named in the ticket.

        7.1.33 If you have changed your transportation without our agreement as set out in clause 3.3

        7.1.34 If you have failed to present your ticket or your boarding pass or your travel documents to us when reasonably asked to do so.

        7.1.35 If you have failed to complete the check-in process by the check-in deadline.

        7.1.36 If you have failed to arrive at the boarding gate on time.

        7.1.37 If you have refused or failed to undergo health screening or a health examination requested by us or by a government or enforcement agency.

        7.1.38 If you have behaved in a way mentioned above on or in connection with a previous flight and we believe you may repeat this behavior.

        7.1.39 If the ticket is bought for a child less than six (6) years of age and traveling without assistance

        7.1.40 If you have immobility to move easily and cannot evacuate the aircraft without assistance and you have no escort

        7.1.41 If you are travelling with healthy new born baby within last 48 hours (two days) even in circumstances where a medical report is available

        7.1.42 If you are both deaf and blind and travelling without escort

        7.1.43 If you are pregnant for 28 weeks or more and your medical report is not issued in last 7 days

        7.1.44 If you are pregnant for 37 weeks or more even if any medical report is available

        7.1.45 If you are pregnant for 32 weeks and more and carrying twins or more even if any medical report is available

        7.1.46 If you have an illness and your medical report is not issued in last 10 days.

        7.1.47 Individuals listed hereinbelow are not entitled to be carried unless they are in possession of any physician’s report which is validly issued and ratifying that they are eligible to fly:

        - Those infected with any contagious disease like tuberculosis, infectious hepatitis, scarlet fever, diphtheria or smallpox;

        - Those who have suffered any cardiac arrest or cerebral hemorrhage;

        Those in need or any compressed air or electrical devices which are not prejudicial for being operated on board any aircraft.

        NOTE: Those in need or any compressed air or electrical devices which are not allowed to be operated on board any aircraft are not admitted on the flight; notwithstanding the foregoing, in case there is any statement reading “Not Prejudicial For Use On Board The Aircraft” in accordance with relevant rules of DGR, IATA or FAA and/or it is a device that is resistant to flight altitude, they are accepted on board the aircraft upon notice in writing of the ground personnel.

        7.1.48 Rejecting Carrying Any Passenger;

        - Children who have not entered into the age of 6 are not allowed to travel unaccompanied;

        - Those who are not capable of meeting their personal requirements and disembarking from the aircraft are not allowed to travel unaccompanied;

        - Babies born in the recent 48 hours (2 days) are not allowed to board on any flight even in cases where they possess any physician’s report (Ref. GOM).

        Newborn babies who are Three to Seven days old are not recommended to fly, yet they might be admitted under any physician’s report validly in effect. Newborn babies who are olden than seven days are allowed to board an aircraft and no report is asked therefor (Ref. GOM).

        - Passengers who are both deaf and blind and travelling without escort (ref GOM).

        Blind and Deaf Passengers Escorted by An Eye-Seeing Dog (IATA PSC (01) 1700c) – (Ref. GOM)

        While traveling, Passengers who are deaf and blind are not assessed and considered as “Sick Passenger; they allowed to travel alone or escorted by an Eye Seeing Dog. Any Eye-Seeing dog is carried without any charge; on ground it escorts the passenger it is guiding, while on flight, its mouth-piece should be attached and worn. Throughout the course of flight, it is required to be controlled by its owner.

        The passenger should possess and hold certificates indicating the health status of the Eye-Seeing Dog. The Eye-Seeing dog should have an official certificate evidencing that it is duly trained as a “Guide or Assistance Dog.”

        If any passenger is both deaf and blind, he/she is not allowed to travel unaccompanied, there should be an escort accompanying him/her.

        - In the event passengers give up from flying at the very last moment and get off the aircraft, keeping him/her under custody at the airport police station until the aircraft arrives at the airport of destination. Passenger without any Wheel Chair demand prior to the flight is not allowed to pose any Wheel Chair request on board the aircraft other than circumstances of sickness in the course of such flight.

        - Choice of Seat: Comfortable seat selection could be possible both on ground as well as on board the aircraft.

        - To be included in any checked property that could be carried inside the cargo compartment and which should not be present, medications to be possibly used on board the aircraft.

        - Use of electronic devices on board the aircraft: Devices incorporating features of flight mode could be used solely during rectilinear flights. They should be switched-off while take-off and landing.

        7.2 Our right to refuse to carry you when we have banned you from our route network

        7.2.1 We will be entitled to refuse to carry you or your baggage if we have given you a banning notice and you have bought your ticket while the ban applies.

        7.2.2 By a banning notice we mean a written notice we have given to you informing you that you are banned from being carried on our route network. (This means you are banned from travelling on all flights we operate.) This notice will give the date when the ban comes into force and the period for which it applies. A banning notice will also ask you not to buy a ticket or ask or allow anyone to do so for you.

        7.2.3 If you try to travel while a banning notice is in force, we will refuse to carry you and you will be entitled to an involuntary fare refund.

        8. Baggage

        8.1 Your free baggage allowance

        We will carry some of your baggage free of charge. Your free baggage allowance will be shown on your ticket, or in the case of an electronic ticket, on your itinerary and receipt and will depend on and subject to our baggage regulations applying at the time of your flight. If you are in doubt, please ask us or our authorized agents for details of your free baggage allowance and our baggage regulations.

        8.2 Excess baggage

        You will have to pay a charge for the carriage of baggage over your free baggage allowance. Please ask us or our authorized agents for details of our excess baggage rates and carriage conditions.

        8.3 Items you must not carry in baggage

        You must not carry the following in your baggage (whether as checked baggage or unchecked baggage).

        • Items you are forbidden from carrying by laws and regulations.

        • Items you are forbidden from carrying by our regulations.

        • Items likely to put the aircraft or people or property on board the aircraft in danger. These include the items shown in the 'International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air' and the 'International Air Transport Association (IATA) Dangerous Goods Regulations'.

        • Items which we reasonably consider unsuitable for carriage because they are dangerous, unsafe, too heavy, too big, fragile or perishable or because of their shape or character. In deciding if items are unsuitable for carriage, we will take account of the type of aircraft being used.

        • If we discover that you are carrying forbidden items, we will refuse to carry them. Please ask us or our authorized agents for information about forbidden items if you need it.

        8.4 Firearms

        8.4.1 On some of our services we do not carry firearms and ammunition. On services where we do carry firearms and ammunition we may charge a handling fee for accepting firearms and ammunition or we may exclude firearms and ammunition from your free baggage allowance in which case you will have to pay an excess baggage charge.

        8.4.2 If you want us to carry firearms and ammunition, other than sporting guns or ammunition, you must get our permission before you check in. If you do not, we may decide not to carry them.

        8.4.3 If you are travelling on a service where we carry firearms and you want us to carry sporting guns or ammunition, you must let us know before you check in. If you do not, we may decide not to carry them.

        8.4.4 All firearms and ammunition must be carried as checked baggage and we will not allow you to take them into the aircraft cabin.

        8.4.5 All firearms carried as checked baggage must be unloaded, have the safety catch on and be suitably packed.

        8.4.6 Carrying firearms and ammunition is covered by the ICAO Technical Instruction and IATA Regulations referred to above.

        8.4.7 You must make sure that you have all the documents you need for firearms and ammunition. If you do not, we may decide not to carry them.

        8.5 Dangerous items you must not take with you into the aircraft

        8.5.1 You must not take any item into the aircraft cabin if we tell you that we reasonably believe that its presence there would affect the safety and security of the aircraft or any person in it. You must not take any item into the aircraft cabin which you are forbidden from taking into the aircraft cabin by law.

        8.5.2 You must not take antique, toy or replica guns or weapons into the aircraft cabin.

        8.5.3 You must not take swords, knives, archery bows, arrows or similar weapons into the aircraft cabin.

        8.5.4 We may either tell you to check in items referred to in clauses 8.5.1, 8.5.2 and 8.5.3 as checked baggage or refuse to carry them altogether.

        8.6 Fragile or perishable items must not be packed in baggage checked into the cargo hold. Carriage of e-cigarettes (electronic cigarettes) and spare batteries are forbidden as checked baggage in cargo hold.

        You must not include in your checked baggage fragile or perishable items or items of special value such as:

        • money;

        • jewellery;

        • precious metals;

        • computers;

        • personal electronic devices;

        • share certificates, bonds and other valuable documents;

        • business documents; or

        • passports and other identification documents;

        • perishable foods;

        • medicines you may need during flight.

                  

        8.7 Our right to refuse to carry checked baggage not properly and securely packed

        We will refuse to carry checked baggage if we reasonably believe that it is not properly and securely packed in suitable containers.

        8.8 Our right to search, screen and x-ray you and your baggage

        8.8.1 For reasons of safety and security we or our agents may ask to search and screen you and search, screen or x-ray your baggage. We will always try to search, screen or x-ray your baggage when you are present. However, if you are not available, we may search your baggage in your absence.

        If you do not allow us to carry out the necessary safety and security searches, screening and x-rays, we will refuse to carry you and your baggage.

        8.8.2 If a search or screening causes damage to you, or a search, screening or x-ray causes damage to your baggage, we will not be liable for the damage unless it was caused by our negligence or fault.

        8.9 Checked baggage (baggage checked into the hold)

        8.9.1 It is recommended that the passenger should affix such identification to baggage prior to acceptance.

        8.9.2 When you check in your baggage, we will give you a baggage identification tag for each piece.

        8.9.3 Your checked baggage, whenever possible, shall be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on another flight. If we carry your checked baggage on another flight we will deliver it to you, unless the law says you must be present for customs clearance.

        8.10 Unchecked baggage (Hand/Cabin Baggage)

        8.10.1 We set maximum dimensions and weights (8 kgs and 56cm x 45cm x 25 cm) for unchecked baggage, which must also:

        • fit under the seat in front of you, or

        • fit in an enclosed storage compartment in the cabin of the aircraft.

        8.10.2 If:

        • your unchecked baggage is larger than the maximum dimensions or weights

        • does not fit under the seat in front of you or in an enclosed storage compartment or

        • we decide it is not safe,

        you must check it in as checked baggage.

        8.10.3 If you have an item of baggage (such as a musical instrument) larger or heavier than the maximum dimensions and weight for unchecked baggage but unsuitable to be carried as checked baggage, we will carry it in the aircraft cabin if:

        • you told us before you checked in that you wanted to take it into the aircraft cabin

        • we agreed with you before you checked in to carry it in the aircraft cabin and

        • you have paid us any extra charge such as seat cost that applies for this service.

        Please ask us or our authorized agents for details of our charges and condition of carriage.

        8.11 Collecting and delivering baggage checked into the hold

        8.11.1 Unless clause 8.9.3 applies, you must collect your checked baggage as soon as we have made it available at your place of destination or stopover. If you do not collect it within a reasonable time, we may charge you a storage fee. If you do not claim your checked baggage within three months from the date we make it available, we may dispose of it without any liability to you.

        8.11.2 Only the person with the baggage identification tag which is issued for that person’s name can claim a piece of checked baggage.

        8.11.3 If a person claims a piece of checked baggage but cannot present the baggage identification tag, we will deliver the baggage to that person   only if he/she can prove us that the baggage is his/hers.

         

        8.12 Animals

        On some services we do not carry animals. If we agree to carry your animals, we will carry them subject to the following conditions.

        8.12.1 Animals such as dogs, cats, household birds, and other pets when properly created and accompanied by valid health and vaccination certificates, bite proof cage with passenger name label, entry permits, and other documents required by countries of entry or transit will, with the advance agreement of Carrier, be accepted for carriage, subject to Carrier's Regulations.

        8.12.2 If accepted as baggage, the animal, together with its container and food carried, shall not be included in the free baggage allowance of the passenger but constitute special baggage, for which the passenger shall pay the applicable rate specified by the Carrier.

        8.12.3 Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance, subject to Carrier's Regulations.

        8.12.4 Acceptance for carriage of animals is subject to the condition that the passenger assumes full responsibility for such animal. Carrier shall not be liable for injury to or loss, delay, sickness or death of such animal in the event that it is refused entry into or passage through any country, state or territory.

        8.12.5 Dangerous dog breeds as well as mongrel dogs, such as American Pit Bull Terrier, American Staffordshire Terrier, Bull Terrier, Staffordshire Bull Terrier, Japanese Tosa, Dogo Argentineo, Doberman, Pincher Doberman, Rottweiller and tropical/rodent animals shall not be carried on Onur Air flights.

         

        8.12.6 We may limit the number of live animals (PETC) that will be carried in cabin according to aircraft type.

        8.12.7 Dimensions of cage, container or baggage for animals to be carried in aircraft cabin shall not exceed 45cm x 35cm x 20cm and its weight shall not exceed 8 kgs.

         

        9. Schedules, Cancellation of Flight and Denied Boarding

        9.1 Schedules

        9.1.1 Carrier undertakes to use its best efforts to carry the passenger and his or her baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel. The flight times shown in our timetables may change between the date of publication and the date you actually travel. We do not guarantee these flight times to you and they do not form part of your contract of carriage with us.

        9.1.2 Before we accept your booking, we or our authorized agents will tell you the scheduled departure time of your flight and it will be shown on your ticket or itinerary and receipt. We may need to change the scheduled departure time of your flight after your ticket has been sold you or to change the scheduled departure terminal for your flight. If you give us or our authorized agents contact information, we or they will try to let you know about any changes.

        9.2 Cancellation, Denied Boarding, Etc.

        If due to circumstances beyond its control Carrier cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a passenger's stopover or destination point, or causes the passenger to miss a connecting flight on which the passenger holds a reservation, Carrier shall either:

        • carry the passenger on another of its scheduled passenger services on which space is available; or
        • reroute the passenger to the destination indicated on the ticket or aplicable portion thereof by its own scheduled services of another carrier, or by means of surface transportation. If the sum of the fare, excess baggage charge and any applicable service charge for the revised routing is higher than the refund value of the ticket or applicable portion thereof, Carrier shall require no additional fare or charge from the passenger, and shall refund the difference if the fares and charges for the revised routing are lower; or
        • make a refund accordance with the provisions of these Conditions of Contract;

        And shall be under no further liability to the passenger.

        The Carrier shall not be held responsible to compensate the denied boarding passengers.

        Carrier shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of Carrier as to the dates or times of departure or arrival or as to the operation any flight.

         

        10. Refunds of fares, surcharges, taxes, fees and obligations

        10.1 General

        10.1.1 We will refund the fare and any surcharge for your ticket, or any unused part of it and any taxes, fees and charges, as set out in our fare rules and tariffs subject to relevant deductions.

        10.1.2 Unless we say otherwise, we will only make a refund to the person who paid for the ticket.

        10.1.3 You must, if you want a refund, prove to us that you are the person who paid for the ticket.

        10.2 Involuntary fare refunds

         We will refund as set out below if we cancel any flight, fail to operate any flight reasonably according to schedule, fail to stop at a point to which the passenger is destined or ticketed to stopover, are unable to provide previously confirmed space, refuse to carry you because a banning notice is in force against you or is caused the passenger to miss a connecting flight on which the passenger holds a reservation, the amount of the refund shall be:

        •  if no portion of the ticket has yet been used, an amount equal to the fare paid;
        •  if any portion of the ticket has been used, the refund will be higher of:

                 -(i) the one way fare (less applicable discounts and charges) from point of interruption to         destination or point of next stopover, or

                 -(i) the difference between the paid and the fare for the transportation used.

         

        10.3 Voluntary fare refunds

        If the passenger wishes a refund of his or her ticket for reasons other than those set out in Paragraph of this Article the amount of the refund shall be:

        • if no portion of the ticket has been used, an amount equal to the fare paid, less any applicable service charges or cancellation fees;
        • if any portion of the ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used, less any applicable service charges or cancellation fees.

        10.4 Our right to refuse a fare refund

         We may decide to refuse to give you a refund if you apply for it after the end of the ticket validity period.

        10.5 Currency

        All refunds will be subject to government laws, rules and regulations or order of the country in which the ticket was originally purchased and of the country in which the refund is being made. Subject to the foregoing provision, refunds will normally be made in the currency in which the ticket was paid for, but may be made in another currency in accordance with Carrier's Regulations

         

         

        10.6 Voluntary fare refunds are made only by the carrier who issued the ticket

        We will only give you a voluntary fare refund if we or our authorized agents issued the ticket and we or they have authorized the refund.

        11. Behavior on the aircraft

        11.1 Unacceptable behavior

        If, while you are on board the aircraft, we reasonably believe that you have:

        • put the aircraft, or any person in it, in danger

        • deliberately and intentionally  interfered with the crew in carrying out their duties

        • failed to obey the instructions of the crew relating to safety or security

        • failed to obey the seat-belt or no-smoking signs

        • committed a criminal offence

        • allowed your physical or mental state to become affected by drink or drugs

        • failed to obey the crew's instructions relating to drinks or drugs

         

        (For safety reasons, consumption of alcohol by Passengers is restricted to alcohol served by us, with the result that alcohol purchased by Passengers as duty free purchases aboard the aircraft or brought aboard the aircraft by Passengers cannot be consumed aboard our aircraft.

        The consumption of alcohol in amounts which will affect your physical or mental state is strictly forbidden and we are entitled, in our sole discretion, to refuse to serve you alcohol.

        The possession, carriage, consumption or use of drugs on board our aircraft is strictly forbidden.)

        • made a hoax bomb threat or other security threat

        • threatened, abused or insulted the crew or other passengers

        • behaved in a threatening, abusive, insulting or disorderly way towards the crew or other passengers or

        • behaved in a way which causes discomfort, inconvenience, damage or injury to the crew or other passengers

        We may take any measures we think reasonable to prevent you continuing your behavior. When the aircraft lands, we may decide to:

        • make you leave the aircraft;

        • refuse to carry you on the remaining sectors of the journey shown on your ticket; and

        • report the incident on board the aircraft to the relevant authorities with a view to them prosecuting you for any criminal offences you might have committed.

         • in accordance with 1963 Tokyo convention, to use force and restraining equipment.

        11.2 Diversion costs caused by unacceptable behavior

        If, as a result of your behavior, we divert the aircraft to an unscheduled place of destination and make you leave the aircraft, you must pay us the reasonable and proper costs of the diversion.

        11.3 Using electronic devices on board the aircraft

        For safety reasons, we may decide not to allow you to use electronic devices when you are on board the aircraft, including:

        • mobile phones;

        • laptop computers;

        • personal recorders;

        • personal radios;

        • MP3, cassette and CD players;

        • electronic cigarette;

        • electronic games; or

        • transmitting devices (for example, radio-controlled toys and walkie-talkies)

        • Or any other electronic devices operating in flight modes as well.

        You must not use these items when we have told you that they are not allowed.

        We will allow you to use hearing aids and heart pacemakers.

         

         

        12. Services provided by other companies

        12.1 If we:

        • arrange for another company (such as a tour operator, a train company, a ferry or a hotel) to provide land or sea transport or other services for you or

        • issue you with a ticket or voucher relating to land or sea transport or other services

        we are only acting as your agent in making the arrangements or issuing the ticket. The terms and conditions of the company providing those services will apply.

        12.2 If we are also providing land or sea transport for you, specific conditions (not these conditions of carriage) will apply to that transport. Please ask us or our authorized agents for a copy of these specific conditions.

        13. Travel documents, entry requirements, customs inspection and security screening

        13.1 General

        13.1.1 You (not us) must:

        • check the relevant entry requirements for any country you are visiting and

        • present to us all passports, visas, health certificates and other travel documents needed for your journey.

        13.1.2 You must obey all laws, regulations and orders of any countries you fly from, enter or travel through or in which you are a transit passenger.

        13.1.3 We will not be liable to you if:

        • you do not have all necessary passports, visas, health certificates and other travel documents;

        • your passport, visa, health certificates or other travel documents are invalid or out of date; or

        • you have not obeyed all relevant laws.

        13.2 You must present to us valid passports, visas, health certificates and other travel documents

        Before you travel, you must present to us all passports, visas, health certificates and other travel documents you need for your journey. If we ask and demand from, you must:

        • allow us to take and keep copies of them; and

        • deposit your passport or equivalent travel document with a member of the crew of the aircraft for safe custody until the end of the flight.

        13.3 What happens when you are refused entry to a country

        If you are refused entry to a country, you must pay:

        any fine, penalty or charge imposed on us by the government concerned;

        • any detention costs we are charged;

        • the fare for transporting you back to your place of departure; and

        • any other costs we reasonably pay or agree to pay.

        We will not refund to you the fare for carrying you to the place where you were denied entry.

        13.4 You must repay us fines, detention costs and other charges incurred and paid by our side

        If we have to pay any fine, penalty, fee, charge or costs (such as detention costs) because you have failed to obey any laws or regulations, or other travel requirements of the country to which you have travelled to or to produce the necessary documents needed by that country, you must repay us the amount we have paid as a result. We may take this amount from the value of any unused part of your ticket, or any of your money we have in our possession.

        13.5 Customs control and inspection

        If deemed necessary, you must be present when your baggage is inspected by customs or other government officials. We will not be liable to you for any damage you suffer in the course of an inspection or control, or because you are not present.

        13.6 Security screening

        You must allow us, government officials, airport officials, or other carriers to carry out security screening of you or your baggage.

        14. Successive carriers

        If we and other carriers are involved in performing carriage for you under one ticket, or under a conjunction ticket, we will regard the carriage as a single operation for the purposes of the convention. However, please read clause 15.10.1.

        15. Liability for damage

        15.1 These conditions of carriage govern our liability to you.

        15.2 The conditions of carriage of other carriers govern their liability to you

        The conditions of carriage of each other carrier involved in your journey govern its liability to you. Other carriers may have lower limits of liability.

        15.3 Applicable laws

        Our liability for the carriage of passengers and baggage is governed by applicable laws, Turkish Civil Aviation Act No. 2920 and the Convention. This clause 15 sets out the limits on our liability and summarizes the liability rules applied by us under the Convention but if it is inconsistent with the Convention or other applicable laws, the Convention or other applicable laws will override this clause 15.

         

        15.4 Our liability for the death, wounding or other bodily injury of passengers.

        15.4.1 Our liability for proved damages sustained in the event of death, wounding or any other bodily injury by a passenger in the event of an accident shall be subject to the Convention and relevant law. 

        15.4.2 Notwithstanding the provisions of clause 15.4.1, if we prove that the damage was caused by, or contributed to by, the negligence or other wrongful act or omission of the injured or deceased passenger or of the person claiming compensation we may be exonerated wholly or partly from our liability in accordance with applicable laws save other legal defenses provided by applicable law.

        15.4.3 We might but not obliged to, without delay after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportionate to the hardship suffered.

        15.4.4 An advance payment shall not be construed as recognition of our liability.

        15.4.5 An advance payment may be offset against any subsequent sums paid on the basis of our liability.

        15.4.6 Any advance payment might possibly be requested to be refunded and returned.

        15.4.7 We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition.

        15.4.8 Where Montreal Convention applies; any damage up to SDR 100.000 caused by death, wounding or bodily injury of any Passenger, Carrier shall not avail itself of any defense that it has taken all necessary measures to avoid the damage or that it was impossible for him to take such measures. Notwithstanding the preceding paragraph; if the carrier proves that the damage was caused by or contributed to by the negligence of the deceased or injured person, the carrier will be released from liability fully or partially in accordance with the applicable law. Above that amount, the air carrier can also defend itself against a claim by proving that it was not negligent or otherwise at fault. Against such claims, the carrier reserves all other defenses stated in the Convention. The carrier reserves its right of recourse against any other person, including the rights of indemnity or contribution. Neither the waiver of limits nor the waiver of defense shall be applicable in respect of claims made by public social insurance or similar bodies however asserted. Such claims shall be subject to the limit in Article 22 (1) and to the defenses under Article 20 (1) of the Convention.

         

        15.4.9 Where Warsaw Convention is validly applicable, the liability of the air carrier is limited to the limits set out in the Warsaw Convention. We are entitled to defend ourselves if we can prove that we took all necessary measures to avoid the damage or that it was impossible for us to take such measures save other defenses in the Warsaw Convention.

         

         

         

        15.5 Our liability for damage to baggage

        15.5.1 We are not liable for damage to unchecked baggage (other than damage caused by delay which is covered by clause 15.5.3 below), unless the damage was caused by our negligence or the negligence of our agents. Whereas In case of checked baggage, the carrier is not liable if and to the extent that the damage resulted from the inherent defect, quality or vice of the baggage. In relation to all baggage claims and demands, we can rely on a defense of contributory negligence.

         

        15.5.2 If you complete a special declaration of higher value at check-in and pay the applicable fee, our liability shall be limited to the higher declared value.

        15.5.3 We are not liable for damage to baggage caused by delay if we prove that we and our agents took all reasonable measures to avoid the damage or that it was impossible for us or our agents to take such measures.

        15.5.4 We are not liable for any damage caused by your baggage.

        15.5.5 You are to be held responsible for any damage caused by your baggage to other people and property, including our property.

        15.5.6 We are not liable in any way whatever for damage to any property items which you include in your checked baggage although you are forbidden from including them under clauses number 8.3, 8.4 or 8.6, or in the case of permitted firearms you have not complied with the conditions for including them under clause 8d. These items include fragile or perishable items, personal belongings with a specific value, such as money, jewelry, precious metals, computers, personal electronic devices, share certificates, bonds and other valuable documents, business documents, or passports and other identification documents.

        15.5.7 We are not liable in any way whatever for damage to items which you include in your checked or unchecked baggage although you are forbidden from including them under clauses 8.3 or 8.5.

        15.5.8 Our liability under the Warsaw Convention is limited to 250 Poincare Francs (approximately 20 USD in most countries) per kilograms of checked baggage and 5,000 Poincare Francs (approximately 400 USD in most countries) for carry-on baggage.

        15.5.9 Our liability under the Montreal Convention for destruction, loss, damage or delay to baggage is limited to 1.000 SDRs. 

        15.6 Our liability for damage caused by delay to passengers

        We are not liable for damage to passengers caused by delay if we prove that we and our agents took all reasonable measures to avoid the damage or that that it was impossible for us or our agents to take such measures and we can also rely on a defense of contributory negligence save other defenses in the Convention. The liability for passenger delay is limited to 4.150 SDRs

         

         

         

        15.7 General

        15.7.1 If we:

        • issue a ticket for you to be carried on another carrier; or

        • check-in baggage for carriage on another carrier;

        we do so only as agent for that carrier. If you have a claim for checked baggage, you may make it against the first or last carrier or against the carrier performing the carriage                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        e during which the damage took place.

        15.7.2 We are not liable for any damage arising from the fact that:

        • we have obeyed laws or government rules and regulations; or

        • you have not obeyed laws or government rules and regulations.

        15.7.3 Except where these conditions of carriage say differently, we are liable to you only for compensatory damages which you are entitled to recover for proven losses and costs under the convention.

        15.7.4 Our contract of carriage with you (including these conditions of carriage and exclusions or limits of liability) applies to our agents, servants, employees and representatives in the same way as it applies to us. As a result, the total amount you can recover from us and our agents, servants, employees and representatives will not be more than the total amount of our own liability, if any.

        15.7.5 Unless we say otherwise, nothing in these conditions of carriage gives up any exclusion or limitation of liability to which we are entitled under the convention or any laws which may apply.

        15.7.6 Nothing in these conditions of carriage:

        • prevents us from excluding or limiting our liability under the convention or any laws which apply; or

        • gives up any defense available to us under the convention or any laws which apply;

        against any public social insurance body or any person liable to pay, or who has paid, compensation for the death, wounding or other bodily injury of a passenger.

         

        16. Time limits for baggage complaints

        16.1 If you receive checked baggage without making a complaint, it will be sufficient evidence that it was delivered in good condition.

        If the person with a baggage check or a baggage identification tag receives checked baggage without complaint, this will be sufficient evidence that the checked baggage has been delivered in good condition and according to the contract of carriage, unless you prove otherwise.

        16.2 Complaints about damage to checked baggage must be made in writing within seven days of receiving the baggage

        If your checked baggage is damaged, you must complain in writing to us immediately you discover the damage and at the latest, within seven days from the date you received the checked baggage.

        16.3 Complaints about delay to checked baggage must be made in writing within 21 days of the baggage being made available to you

        If your checked baggage is delayed, you must complain in writing to us within 21 days at the latest of the checked baggage being made available to you.

        17. Actions for damages must be brought within two years

        You will have no right to damages if an action is not brought within two years calculated from:

        • the date of arrival at the place of destination;

        • the date on which the aircraft ought to have arrived; or

        • the date on which the carriage stopped.

        The method of calculating the period of limitation will be determined by the law of the court where the case is heard.

        18. Passengers with Reduced Mobility

        18.1 General and Reservations

        18.1.1 If you are a passenger with reduced mobility and you require any special assistance, you should inform us at the time of booking of your special needs.

        18.1.2 If you are a passenger with reduced mobility we will carry you where arrangements have been made to provide for your special needs based on the availability of the aircraft and other required equipment. If you do not inform us at the time of booking of your special needs, we may not accommodate your special needs.

        18.2 Seating

        All the rules of seating in clause 5.5 apply to seating passengers with reduced mobility. In addition if you are a passenger with reduced mobility which causes you need to be seated specifically, such as a disability which causes you to be accompanied by an assistance dog in the cabin in accordance with clause 8.12, it will be provided to you during check-in time  in accordance with our rules and regulations,  if the seat(s) is/are not already assigned to another passenger with a disability. Health and “Guide or Assistance Dog” training certificates of the dog must be provided.

        18.3 Baggage

        There is no charge for transporting any assistive device, such as a wheelchair or a cane, and such assistive devices will not be counted towards your free baggage allowance.

        18.4 Stretchers

        Stretchers are not accepted on Onur Air flights.

        19. Our liabilities against you will be as limited and up to those indicated in the related laws and regulations.

        20. Our Regulations

        When we carry you and your baggage you must obey our regulations.These concern, among other things:

        • unaccompanied children;

        • passengers with a disability;

        • pregnant women and sick passengers;

        • carrying animals;

        • restrictions on using electronic devices on board the aircraft;

        • smoking and drinking alcohol on board the aircraft;

        • forbidden items in baggage; and

        • limits on the measurements, size and weight of baggage.. 

         

        21.Cargo Conditions of Carriage

                                NOTICE CONCERNING CARRIERS LIMITATION OF LIABILITY

        If the carriage involves an ultimate destination or stop in a country other than the country of departure the Warsaw convention or the Montreal convention may be applicable and in most cases limit the liability of the carrier in respect of loss of. Damage or delay to cargo depending on the applicable regime and unless a higher value is declared, liability of the carrier may be limited to 19 special drawing rights per kilogram under the Montreal convention, 17 special drawing rights per kilogram under the Warsaw convent ion as amended by Montreal protocol no. 4; or 250 French Gold Francs per kilogram, under the Warsaw convention (unmanned by Montreal protocol no. 4). Converted into national currency under applicable law. Unless a greater amount is specified in the carrier’s conditions of carriage.

        21.1 Conditions of Contract

        In this contract and Notices appearing hereon:

        CARRIER means and includes the air carrier issuing this air waybill and all carriers that carry or undertake to carry the cargo or perform any other services related to such carriage. SPECIAL DRAWING RIGHT (SDR) is a Special Drawing Right as defined by the International Monetary Fund.

        WARSAW CONVENTION means whichever of the following international instruments is applicable to the contract of carriage:

        the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw , 12 October 1929;

        that convention as amended at The Hague on 28 September 1955;

        that convention as amended at The Hague 1955 and by Montreal Protocol No.1,2 or 4 (1975) as the case may be.

        MONTREAL CONVENTION means the Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal on 28 May 1999.

        21.2 Carriage is subjected to the rules relating to liability established by the Warsaw

        Convention or the Montreal Convention unless such carriage is not “International Carriage” as defined by the applicable Conventions.

        21.2 To the extent not in conflict with the foregoing, carriage and other related Services performed by each Carrier are subject to:

        21.2.1 Applicable laws and government regulations;

        21.2.2 Provisions contained in the air waybill. Carriers conditions of carriage and related rules, regulations and timetables (but not the times of departure and arrival stated therein) and applicable tariffs of such Carrier, which are made part hereof, and which may be inspected at any airports or other cargo sales offices from which it operates regular services. When carriage is to/from the USA, the shipper and the consignee are entitled, upon request to receive a free copy of the Carrier’s conditions of carriage. The Carriers conditions of carriage include, but are not limited to;

        21.2.2.1 Limits on the Carrier’s liability for loss. Damage or delay of goods, including fragile or perishable goods;

        21.2.2.2 Claims restrictions, including time periods within which shippers or consignees must file a claim or bring an action against the Carrier for its acts or omissions or those of its agents;

        21.2.2.3 Rights. If any of the Carrier to change the terms of the contract;

        21.2.2.4 Rules about Carrier’s right to refuse to carry;

        21.2.2.5 Rights of the Carrier and limitations concerning delay or failure to perform service, including schedule changes. Substitution of alternate Carrier or aircraft and rerouting.

        21.3 The agreed stopping places (which may be altered by Carrier in case of necessity) are those places , except the place of departure and place of destination, set forth on the face hereof or shown in carriers timetables as scheduled stopover places for the route. Carriage to be performed hereunder by several successive Carriers is regarded as a single operation.

        21.4 For carriage to which the Montreal Convention does not apply, Carrier’s liability limitation shall not be less than the per kilogram monetary limit set out in any applicable Convention or in Carrier’s tariffs or general conditions of carriage for cargo lost,  damaged or delayed, provided that any such limitation of liability in an amount less than 19 SDRs per kilogram will not apply for carriage to or from the United States.

        21.5.1 Except when the Carrier has extended credit to the consignee without the written consent of the shipper, the shipper guarantees payment of all charges for the carriage due in accordance with Carrier’s tariff, conditions of carriage and related regulations, applicable laws (including national laws implementing the Warsaw Convention and the Montreal Convention), government regulations orders and requirements.

        21.5.2 When any part of the consignment is not delivered, a claim with respect to such consignment will be considered even though transportation charges thereon are unpaid.

        21.6.1 For cargo accepted for carriage, the Warsaw Convention and Montreal Convention permit shipper to increase the limitation of liability by declaring a higher value for carriage and paying a supplemental charge is required.

        21.6.2 In carriage to which neither the Warsaw Convention nor the Montreal Convention applies Carrier shall, in accordance with the procedures set forth in its general conditions of carriage and applicable tariffs, permit shipper to increase the limitation of liability by declaring a higher value for carriage and paying a supplemental charge if so required.

        21.7.1 In cases of loss of, damage or delay to part of the cargo, the weight to be taken into account in determining Carrier’s limit of liability shall be only the weight of the package or packages concerned.

        21.7.2 Notwithstanding any other provisions, is for “foreign air transportation” as defined by the U.S. Transportation Code.

        21.7.2.1 In the case of loss of, damage or delay to a shipment, the weight to be used in determining Carrier’s limit of liability shall be the weight which is used to determine the charge fro carriage of such shipment and,

        21.7.2.2 In the case of loss of, damage or delay to a part of a shipment, the shipment weight in “21.7.2.1” shall be prorated to the packages covered by the same air waybill whose value is affected by the loss, damage or delay. The weight applicable in the case of loss or damage to one or more articles contained in the package shall be the weight of the entire package.

        21.8 Any exclusion or limitation of liability applicable to Carrier shall apply to Carrier’s agents, employees, and representatives and to any person whose aircraft or equipment is used by Carrier for carriage and such person’s agents, employees, and representatives

        21.9 Carrier undertakes to complete carriage with reasonable dispatch. Where permitted by applicable laws, tariffs and government regulations, Carriage may use alternative carriers, aircraft or models or transport without notice but with due regards to the interest of the shipper. Carriage is authorized by the shipper to select the routing and all intermediate stopping places (places of call) that it deems appropriate or change or deviate from the routing shown on the face hereof.

        21.10 Receipt by the person entitled to delivery of the cargo without complaint shall be prima facie evidence that the cargo has been delivered in good condition and according to the contract of carriage.

        21.10.1 In the case of loss of, damage or delay to cargo, a written complaint must be made to Carrier by the person entitled to delivery. Such complaint must be made:

        21.10.2 in the case of damage to the cargo. Immediately after discovery of the damage and at the latest within 14 days from the date of receipt of the cargo;

        21.10.3 in the case of delay, within 21 days from the date on which the cargo was made available to and placed at the disposal of the person entitled to delivery.

        21.10.4 in the case of non- delivery of the cargo, within 120 days from the date of issue of the air waybill, or if an air waybill has not issued, within 120 days from the date of receipt of the cargo for transportation by the Carrier.

        21.10.4.1 Such complaint may be made to the Carrier, or to the Carrier, whose air waybill was used, or to the first Carrier or to the last Carrier or to the Carrier, which performed the carriage during which the loss, damage or delay took place.

        21.10.4.2 Unless a written complaint is made within the time limits specified in 21.10.1 no action may be brought against Carrier.

        21.10.5 Any rights to damages against Carrier shall be extinguished unless an action is brought within two years from the date of arrival at destination or from the date on which the aircraft ought to have arrived, or from the date on which the carriage stopped.

        21.11 Shipper shall comply with all applicable laws and government regulation of any country to or from which the cargo may be carried, including those relating to the packing, carriage or delivery of the cargo, and shall furnish such information and attach such documents to the air waybill as may be necessary to comply with such laws and regulations. Carrier is not liable to the shipper and the shipper shall indemnify Carrier for loss or expense due to shipper’s failure to comply with this provision.

        21.12 No agent, employee or representative of Carrier has authority to alter, modify or waive any provision of this contract.

         

 

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