Useful Information

  • Reservation and Ticket Sales
    • How can I buy my Onur Air ticket?

        You can buy your Onur Air ticket online through www.onurair.com our mobile site and mobile applications or by calling our Call Center at 0850 210 6687.

    • What is the phone number of Onur Air Call Center?

        You can reach Onur Air Call Center at 0850 210 6687.

    • I want to reschedule my ticket which I bought through Onur Air web site. How can I do that?

        You can reschedule your ticket by calling Onur Air Call Center at 0850 210 6687.

         

    • How can I cancel or change the ticket I have bought; what are the rules?

        You can cancel, return or change your tickets by calling Onur Air Call Center at 0850 210 6687 or visiting Onur Air Ticket Sales Offices at the airport.

    • I have bought a connection ticket. Where should I claim my baggage?

        When you buy connection tickets for Onur Air flights, rest assured that your baggage will be smoothly transported to your final destination. If your destination is a customs-free airport, then you need to take delivery of your baggage at baggage transfer poinst.

    • Can I buy tickets for me or for another person by credit card through Onur Air web site? Would it cause any problems?

        You can buy tickets for you or your friends/relatives by credit card securely through secure payment system (3D secure) and travel without experiencing any problems. For payments by credit cards, your card details will not be stored on our systems under any circumstances.

         

    • How much time before the flight can I purchase ticket through your website?

        You can purchase tickets through our website till 1 hour prior to the scheduled flight time. In the event that a period of less than 1 hour is left to the flight, then, you can purchase your ticket through Onur Air Call Center, Onur Air Ticket Sale Offices at the airport and the authorized agencies of Onur Air.

    • My ticket has been issued for an incorrect day or hour. But I had requested another date/time. What should I do?

        You can reschedule or cancel your ticket through Onur Air Call Center or Onur Air authorized agency in accordance with the rules for cancellation of, and changes to tickets.

    • I have lost my ticket. Can I still take the flight?

        As the tickets are generated electronically, it would not be a problem and you will be able to travel with a valid identity card.

    • I booked my flight through Onur Air web site. Where can I buy my ticket?

        You can buy your ticket by clicking the button "Booking Details" available on the Home Page of our website regardless of where you have performed the booking processes.

        Also, you can purchase your booked ticket from the offices of Onur Air at the airport, Onur Air Call Center and the authorized agencies of Onur Air.

    • I have bought my ticket through Onur Air web site. How can I get my e-ticket?

        You can print your e-ticket under the "Booking Details" menu on the home page of Onur Air web site.

        You can also get your e-ticket printed at our Onur Air sales offices at the airport or our authorized agencies.

    • Do I have to sign up to buy tickets through Onur Air web site?

        You do not have to sign up and become a member in order to buy tickets through Onur Air web site. However, if you sign up and become a member, you can benefit from our special advantageous offers, view your previous ticket details and. Earn points from your flights. 

         

    • Is there any difference between the fares of the ticket I buy through Onur Air Call Center and the one I buy online through Our Air web site? 

        A reduced service fee is applied to the tickets bought online through our web site or mobile applications. And a higher service fee is collected for the tickets purchased through Onur Air Call Center, Onur Air Ticket Sales Offices at the Airport and the authorized agencies of Onur Air.

    • Can I buy my ticket already booked through Onur Air web site at the same rate?

        If you buy your ticket, which you have already booked through Onur Air website, no fare difference will be applicable. You can also buy your ticket without paying any service fee difference by clicking the button "Booking Details" available on the Home Page of our website regardless of which channel you have used for booking.

    • Can I change the flight on the ticket I have bought from Onur Air with a cheaper flight?

        The fare of your ticket is applicable only to the details of the flight on that particular date and the ticket fares may also vary depending on any changes to be made on the flight details. Accordingly, the difference will not be refunded for the tickets already bought, when the ticket fares for the same flight decrease.

    • Can I book through Onur Air web site or Onur Air Call Center?

        You can book through Onur Air website or our Call Center until the last 1 hour before your flight. 

    • What happens if I do not buy my booking by the end of the option period?

        Any bookings which are not bought by the end of the option period will be automatically cancelled by the system.

    • Which procedures should I follow if I lose my PNR number?

        You can inquire your PNR number by calling Onur Air Call Center.

    • How can I change my booking details?

        You can change your booking details through Onur Air Call Center or through the Onur Air Ticket Sales Agency through which you have booked your ticket.

    • Can I transfer the ticket that I have bought for me to another person?

        You are entitled to change only up to 3 letters in the name details of the tickets you have already bought and it is not possible to change the whole name.

         

    • Do the rules vary depending on the fare of the ticket I have bought?

        Ticket rules may vary depending on whether your flight is a domestic or international flight, and also depending on the fare class of your ticket. Applicable ticket rules are specified below.

    • What are the differences between Promotion, Flexible and Extra Flexible fare classes?

        Ticket cancellation, refund and change details and baggage allowances vary depending on the fare class. 

    • What are the cancellation, refund and change rules applicable to the Promotion class?

        Rules applicable to domestic Promotion flights:

        •  In case of any cancellation and/or change until the time when a period of 30 minutes is left to the  relevant flight, a deduction of up to 50% of the ticket fare shall be applicable.
        •  No cancellation or change shall be performed when a period of 30 minutes is left to the relevant    flight.
        •  The service fee shall not be refunded in case of any cancellation.
        •  In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted. 

         

        Rules applicable to Promotion flights to/from Lefkosa:

        •   In case of any cancellation and/or change until the time when a period of 45 minutes is left to the relevant      flight, a deduction of up to 50% of the ticket fare shall be applicable.
            No cancellation or change shall be performed when a period of 45 minutes is left to the relevant flight.
        •   The service fee shall not be refunded in case of any cancellation.
        •   In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted.

         

        Rules applicable to international Promotion flights:

        •  In case of any cancellation and/or change until the time when a period of 72 hours is left to the    relevant  flight, a deduction of up to 40% of the ticket fare shall be applicable.
        •  In case of any change until the time when a period of 72 to 3 hours is left to the relevant flight, a   deduction  of up to 50% of the ticket fare shall be applicable; and no refund shall be granted in case of   any cancellation.
        •  No cancellation or change shall be performed when a period of 3 hours is left to the relevant flight.
        •  The service fee shall not be refunded in case of any cancellation.
        •  In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted. 
    • What are the cancellation, refund and change rules applicable to the Flexible class?

        Rules applicable to domestic Flexible flights:

        • In case of any cancellation or change until the time when a period of 24 hours is left to the scheduled time of departure, fare deduction shall not be applicable.
        • In case of any cancellation or change at a time interval when 24 hours to 30 minutes are left to the scheduled time of departure, a deduction of up to 30% of the ticket fare shall be applicable.
        • No cancellation or change shall be allowed to be performed when a period less than 30 minutes is left to the scheduled time of departure.
        • The service fee shall not be refunded in case of any cancellation.
        • In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted.

         

        Rules applicable to Flexible flights to/from Lefkosa:

        • In case of any cancellation or change until the time when a period of 24 hours is left to the scheduled time of departure, fare deduction shall not be applicable.
        • In case of any cancellation or change at a time interval when 24 hours to 45 minutes are left to the scheduled time of departure, a deduction of up to 30% of the ticket fare shall be applicable.
        • No cancellation or change shall be allowed to be performed when a period less than 45 minutes is left to the scheduled time of departure.
        • The service fee shall not be refunded in case of any cancellation.
        • In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted.

         

          Rules applicable to international Flexible flights:

        • In case of any cancellation and/or change until the time when a period of 72 hours is left to the relevant flight, a deduction of up to 30% of the ticket fare shall be applicable.
        • In case of any cancellation and/or change until the time when a period of 72 hours to 3 hours is left to the relevant flight, a deduction of up to 40% of the ticket fare shall be applicable.
        • No cancellation or change shall be performed when a period of 3 hours is left to the relevant flight.
        • The service fee shall not be refunded in case of any cancellation.
        • In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted. 
    • What are the cancellation, refund and change rules applicable to the Extra Flexible class?

        Rules applicable to domestic ExtraFlexible flights:

        • In case of any cancellation or change until the time when a period of 12 hours is left to the scheduled time of departure, fare deduction shall not be applicable.
        • In case of any cancellation and/or change which is performed until the time when a period of 12 hours is left to the relevant flight, a deduction of up to 20% of the ticket fare shall be applicable.
        • The service fee shall not be refunded in case of any cancellation.
        • In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted.

         

        Rules applicable to ExtraFlexible flights to/from Lefkosa:

        • In case of any cancellation or change until the time when a period of 12 hours is left to the scheduled time of departure, fare deduction shall not be applicable.
        • In case of any cancellation and/or change which is performed until the time when a period of 12 hours is left to the relevant flight, a deduction of up to 20% of the ticket fare shall be applicable.
        • The service fee shall not be refunded in case of any cancellation.
        • In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted.

         

        Rules applicable to international Extra Flexible flights:

        • In case of any cancellation and/or change until the time when a period of 72 hours is left to the relevant flight, a deduction of up to 10% of the ticket fare shall be applicable.
        • In case of any cancellation and/or change which is performed until the time when a period of 72 hours is left to the relevant flight, a deduction of up to 30% of the ticket fare shall be applicable.
        • The service fee shall not be refunded in case of any cancellation.
        • In case of any change of booking for any ticket with a lower-fare, no fare refund shall be granted.


        Significant matters in respect of cancellation, refund and changes:

        In respect of the payments performed through the Internet, the refunding processes for any refundable tickets may be performed only to the credit cards which have been used for purchasing any such tickets.

        In the event that the date of expiry of the credit card, which has been used for the payment, has expired, or that such credit card has been canceled;

        If the card holder uses another card issued by the same bank, then the amount collected may be refunded to the account pertaining to such card upon the approval/consent of the bank which has issued such card.

        If the card holder has ceased to collaborate with the bank, then s/he may apply to the Onur Air Customer Relations Management Office along with an official letter issued by the bank, and thereby the amount collected shall be refunded to another account of the card holder in case of availability.

        The Ticketing Service Fee shall not be refunded, and no extra service fee shall be collected in respect of the refunding.
        The service fee shall not be refunded in case of any cancellation.

        Any processes for cancellation and refunding of any tickets, for which the ticketing and payment have been performed by means of Internet banking through the website, shall be carried out at the Sales Offices and the Call Center of Onur Air in accordance with the terms and conditions for tickets.

        In case of delay or cancellation of any flights, Onur Air shall not assume any liability against any passengers who have any connection/onward flights with any other airlines. The passengers may not claim for any service or tickets in respect of such case.

        In case of cancellation of flights due to any Force Majeure (such as technical failure, meteorological reasons, flight safety deficiencies, Acts of God, security risks, unexpected flight safety deficiencies and strikes), Onur Air shall be liable to remind and advise the passengers of their rights pursuant to Article 15 of the Regulation on the Rights of Passengers Traveling By Air (SHY-Passenger).

  • Baggage Rules
    • What are the objectionable items to carry in hold baggage or hand baggage during my flight?

        Objectionable Items To Carry: Olive oil, honey, jam, molasses, any fluids such as watery cheese, compressed gas (flammable, inflammable and toxic), any corrosives (Acids, alkali, wet cells), explosives, munitions, fireworks and signal rockets, any flammable liquids and solids (firing or heating fuel, matches and easily flammable materials), irritants, any oxidizing substances (bleaching powder and oxygen water), poisons, radioactive materials, any other restricted materials (mercury or magnetic materials) may not be carried in the passenger baggage without the prior permission of the carrier. Electronic cigarettes can only be carried in cabin baggage and can not be transported in checked baggage due to safety reasons. Any sharp objects may only be carried within the baggage which is delivered to the cargo hold. They shall not be admitted to the cabin.

         

    • What are the dimensions and weight of the hand baggage that I can carry on during the flight?

        You may carry only 8 kg hand baggage in the cabin. You may carry only 1 (One) hand baggage with the dimensions of maximum 25x45x56 cm.

        Any passengers carrying gold may carry the same as hand baggage if the gold carried by them is within the limits of the cabin baggage (8 kg and 25x45x56cm); and in the event that the amount of gold exceeds 8 kg, then the relevant passenger should purchase a second seat (extra seat) for the gold.

        A second seat is required to be purchased so as to carry any musical instrument, exceeding the standard cabin baggage limits, in the cabin.

    • When I completed my flight, I noticed that my baggage is damaged/lost. What should I do?

        In the event that you have detected that your baggage is damaged/lost, then you are obliged to apply to the lost property office available within the organization of the ground handling, and to have a report issued before leaving the sterile lounge at the arrival airport. Otherwise, you shall be liable for such damaged/lost baggage.

    • Can I carry my personal care items such as perfume, shaving cream, hand cream, etc. in my hand baggage?

        Passengers are allowed to carry on liquids items such as perfume, shaving cream, hand cream, gels and aerosols, etc. provided that volume of each item is below 100 ml and that they are all placed in a sealed bag of 1 liter in their hand baggage at all flights as of March 1, 2012 as per the international regulations. 

        Each passenger may carry only 1 bag. For such purpose, you may use the refrigerator bags of 1 liter (about 20cm x 20cm). 
        Restricted articles are as follows:

        • Any kinds of liquids, including water, syrup and alcoholic drinks;
        • Creams, lotions, oils (including cosmetic oils), perfumes, any kinds of make-up materials including mascara (excluding solid lipsticks);
        • Shaving foams, deodorants;
        • All paste-like materials including toothpastes;
        • Any food stuff such as jam, honey, yogurt, molasses and sauce, which are not completely solid;
        • Contact lens liquids;
        • Shampoos, etc.

        Medicines (provided that they are accompanied by the prescription, medical report and in their original package), baby formula (provided that the baby will be on board the aircraft, and to be limited to an amount the baby may consume during the flight), etc. with respect to items subject to exceptions for the restrictions on transport of liquids on board shall be checked by the security personnel, who may ask you to document and taste such medicine / liquid / formula, if deemed necessary. 

        Any baggage, which you deliver to the hold/check-in, shall be excluded from such restriction. 

    • What are the baggage allowances for adult, minor and infant passengers?

         All applicable baggage allowances for our flights are as follows:

        Baggage Allowance - Adults and Minors

         

        PROMOTION

        CLASS

        FLEXIBLE

        CLASS

        EXTRA FLEXIBLE

        CLASS

        DOMESTIC LINES

        15 KG

        15 KG

        15 KG

        ODESSA / LEFKOSA

        20 KG

        20 KG

        20 KG

        OTHER INTERNATIONAL LINES

        20 KG

        25 KG

        30 KG

        Baggage Allowance - Infants

         

        PROMOTION

        CLASS

        FLEXIBLE

        CLASS

        EXTRA FLEXIBLE

        CLASS

        DOMESTIC AND INTERNATIONAL LINES

        10 KG

        10 KG

        10 KG

         

    • Can I put money, jewelry and electronic devices into my baggage which I deliver to the hold compartment?

        All passengers should carry any properties such as money and jewelry, which are directly material commodity, with them. Our esteemed passengers shall be liable for protecting any electronic devices and fragile properties. Your fragile properties may be damaged at the hold compartment. 

    • My baggage is quite heavy as I will be staying long at my planned destination. Would it cause any problems?

        Cargo to be carried on board by the passengers is subject to certain limits and loaded on board according to such limits. You might have to pay extra fees for your excess baggage. Even if you accept and want to pay the extra fee for your excess baggage, your excess baggage may not be admitted to the aircraft in some particular cases.

    • Someone that I do not know wants to send a package to someone. They have told me that someone will take it at the airport of arrival. Would there be any harm if I carry that baggage?

        Do not carry on any package or baggage item that does not belong to you. Otherwise, you shall be responsible for any illegal properties, which may be available therein.

  • Types Of Passengers
    • How many different types of passengers are there?

        Infants
        Any passengers, who have not reached it’s 2nd birthday (0-24 months) as of the date of the flight, shall be considered as infant.   

        How many days after birth may newborn babies travel by air? 

        No infant shall be admitted to the flight up to 48 hours as of the birth. In the event that a period of time between 48 hours and 7 days has elapsed as of the birth, then a physician's report stating that it is appropriate for the mother and baby to travel by air, is required to be submitted. 

        About travels of the infants 
        An adult may accompany maximum one infant pursuant to the in-flight safety regulations. 

        Terms and conditions for carriage/transportation of infants and minors 
        at the Lefkosa flights; 
        In the event that any infants or minors accompanied by an adult other than their parents (such adult passenger must be older than 18 years old), travel with their identity cards, then it is mandatory to submit a letter of consent (copy of the letter of consent shall not be accepted), which has been obtained from the notary public, and which includes the consent of both parents separately; and in case of traveling together with only one of the parents, then it is mandatory to submit a letter of consent, which has been obtained from the notary public, and which includes the consent of the other parent. Otherwise, any infants or minors shall not be allowed to travel by air.

        In the event that the infants or minors do not have their own passport, then there is no harm in traveling together with any adult passenger. No additional letter of consent shall be required.

        In the event that any infants do not have their own passport, but registered on the passport of their legal guardians, then such infants are required to travel abroad as accompanied by the person, on whose passport they are registered. In such case, no additional letter of consent shall be required.

        Child
        Any passengers, who have entered the age of 3 as of the date of the flight, but have not reached it’s 13th birthday (2-12 age), shall be considered as child.  

        Can a child travel alone?

        Any child, who has reached it’s 2nd birthday but has not reached it’s 7th birthday,  may not travel alone; however they may travel as accompanied by an adult, and no accompanying cabin crew shall be assigned. The ticket fare for the child shall be applicable.

        Any child, who has reached it’s 7th birthday but has not reached it’s 13th birthday, may travel alone, and the ticket fare for a child shall be applicable. 

        - Military Passengers
        Discount shall be applicable only to the flights departing from Cyprus, and may be benefited by the citizens of the Republic of Turkey, who serve their military services in the Turkish Republic of Northern Cyprus. Any military personnel, who wants to benefit from the discount, is required to submit military identity card at the Ercan airport during the check-in process. Otherwise such passengers shall not be admitted to the flight.

        - Students
        The discount shall be applicable to the students between the age of 13-27 for the flights from and to Cyprus. Any students, who wish to benefit from the discount, are required to submit a valid student identity card at the airport during the check-in process. Otherwise such passengers shall not be admitted to the flight.

  • Special Passenger Services
    • What services do you offer for passengers with special conditions?

        - Pregnant Passengers
        In respect of the pregnant passengers of 28-35 (including) weeks, who expect just one baby, a physician's report stating that “it is appropriate for her to travel by air” will be requested. It is mandatory that such physician's report is obtained 7 days prior to the flight at the latest. Any pregnant passengers of over 35 weeks shall not be allowed to travel by air even if they have obtained a physician's report.

        Any pregnant passenger for twins, between 28 weeks (7 months)-32 weeks (including), may be allowed to travel by air upon submitting the physician's report stating that "It is appropriate for her to travel by air", which is required to be obtained until the time when a period of 7 days or less is left to the flight.

        - Unaccompanied Minors
        Traveling of minors on their own
        In case of any unaccompanied minors, the Unaccompanied Minor Form (UM Form) shall be completed by the adult, who has brought the relevant minor to the airport, and it is mandatory that any adults, who will welcome the relevant minors at the arrival station, specify any details in relation to address/phone number on such form. The unaccompanied minors shall be taken to the aircraft by the ground personnel, and shall be handed over to the senior cabin crew member. The adults, who have handed over the relevant minor, are required to wait at the airport until the time when the aircraft takes off. The relevant minor shall be handed over to the person, who has been specified on the UM form, and who will welcome such minor, by the cabin crew member through the agency of ground personnel at the arrival station.

        • All bookings fo
        • Any minors between the age of 02-06 are not allowed to travel alone. 
          Any minors, who have entered the age of 7 but have not entered the age of 13 may travel as unaccompanied.
        • r all routes of their travels are required to be precise in order for the fact that any minor passenger may travel as unaccompanied.
        • The Airline Company shall be liable for transfer transits or waitings at the transfer lounge in respect of the Unaccompanied Minors.
        • Unaccompanied Minors may not be seated on the Emergency (emergency exit door) exits.
        • Unaccompanied Minors shall not be admitted to connection flights.

        - Sick Passengers
        Any sick passengers shall be admitted to onboard a flight only if they present a physician's report containing the expression "the person is fit to travel by air". The passengers may obtain such reports either from their own physicians or the physician serving at the airport; and the date of issue of any such report may not have been issued no later than 10 days prior to the flight.

        Such report shall have been issued either in English or Turkish.

        Any sick passengers, requiring special attention and care onboard the aircraft, may fly only if they are accompanied.

        Any passengers with any infectious /contagious disease shall not be admitted to any flight. Such passengers may travel only if they present a physician's report stating that such disease is no longer of infectious/contagious nature.

        - Carrying Passengers On Stretchers
        No service for carrying passengers on stretchers shall be provided during our flights.

        - Traveling with oxygen cylinders and/or respirators

        In the event that any passengers request to travel with Medical Oxygen Cylinder, no cylinder shall be provided pursuant to the company regulations.

        Special oxygen cylinder/cylinders of the passengers may be admitted to the cargo compartment provided that it/they is/are empty. Any passengers, who need to use oxygen cylinder, should be familiar with the use of oxygen cylinder. Such passengers should carry a valid physician's report. In the event that such passengers request to use the oxygen cylinder during the flight, then they must serve a notification, in writing, until the time when a period of minimum 72 hours is left to the flight. In case of being checked by the ground personnel and upon their written confirmation (in case of availability of the expression "It is appropriate to use in the cabin" on the equipment or user manual in accordance with the DGR, IATA and FAA regulations, and in case of the oxygen cylinder resistible to the flight altitude), then such passengers may be admitted to flight along with the relevant equipment.  

        In the event that the passengers request to use the respirator during the flight, then they must serve a notification, in writing, until the time when a period of minimum 72 hours is left to the flight, and such passenger may travel by air by carrying a valid physician's report stating that "It is appropriate for him/her to travel by air".     In case of being checked by the ground personnel and upon their written confirmation (in case of availability of the expression "It is appropriate to use in cabin" on the equipment or user manual in accordance with the DGR, IATA and FAA regulations), then such passengers may be admitted to the flight along with the relevant equipment.   

        - Wheelchair or Ambulift Service
        Any passengers, who have a physician's report, or "Disabled Identity Card" granted by the Prime Ministry Department of the Administration of the Disabled, shall be provided with wheelchair and/or Ambulift services free of charge during the flight.  

        - Disabled Passengers
        Any visually impaired passengers may travel with their trained and certificated dogs in the cabin. Such passengers are required to submit a training certificate of their guide dogs, and a veterinary certificate stating that all vaccines are complete.

        Any disabled passengers, who may not follow the instructions given by the flight crew in case of any emergency, may not travel by air as unaccompanied.

        - Carrying Pets
        No pet may be carried on board the aircraft. (Any visually impaired passengers may travel with their trained and certificated dogs in the cabin.)

        Extra Seat
        Passengers may request any extra seat next to their seats due to several special reasons. Such passengers are required to purchase a second seat for extra seat.

        Any passengers carrying gold may carry the same as hand baggage if the gold carried by them is within the limits of the cabin baggage (8 kg and 25x45x56cm); and in the event that the amount of gold exceeds 8 kg, then the relevant passenger should purchase a second seat (extra seat) for the gold.

        - Terms and Conditions for Carriage of Weapons and Equipment
        No weapons or munitions for sports purposes shall be carried in the cabin during our flights.

        You may deliver your licensed firearm to the weapon delivery desk available at the entrance of the airport by submitting its license, and may receive it at the arrival airport in the same manner, in accordance with the International and National Regulations.

        ncy (emergency exit door) exits.

    • Patient Passengers

        Any sick passengers (cardiac patients, passengers who have recently undergone an operation, etc.) may be allowed to fly by submitting a physician's report stating that "It is appropriate for him/her to travel by air", which is obtained 10 days prior to the date of flight at the latest.

    • Carrying Passengers With Stretcher

        Can I carry any passengers with stretcher?

        No service for carrying passengers with stretcher shall be provided during our flights.

    • Traveling with oxygen cylinders and/or respirators

        Can I travel with oxygen cylinder and/or respirator?

        In the event that any passengers request to travel with Medical Oxygen Cylinder, no cylinder shall be provided pursuant to the company regulations.

         

        Special oxygen cylinder/cylinders of the passengers may be admitted to the cargo compartment provided that it/they is/are empty. Any passengers, who need to use oxygen cylinder, should be familiar with the use of oxygen cylinder. Such passengers should carry a valid physician's report. In the event that such passengers request to use the oxygen cylinder during the flight, then they must serve a notification in writing until the time when a period of minimum 72 hours is left to the flight. In case of being checked by the ground personnel and their written confirmation (in case of availability of the expression "It is appropriate to use in the cabin" on the equipment or user manual in accordance with the regulations specified under DGR, IATA and FAA, and in case of the oxygen cylinder resistible to the flight altitude), then such passengers may be admitted to flight along with the relevant equipment. 

        In the event that the passengers request to use the respirator during the flight, then they must serve a notification in writing until the time when a period of minimum 72 hours is left to the flight, and such passenger may travel by air by carrying a valid physician's report stating that "it is appropriate for him/her to travel by air". In case of being checked by the ground personnel and their written confirmation (in case of availability of the expression "It is appropriate to use in the cabin" on the equipment or user manual in accordance with the regulations specified under DGR, IATA and FAA), then the such passengers may be admitted to flight along with the relevant equipment.

    • Extra Seat

        Under which circumstance can extra seat be booked?

        Passengers may request any extra seat next to their seats due to several special reasons. Such passengers are required to purchase a second seat for extra seat.

        ANY PASSENGERS CARRYING GOLD may carry the same as hand baggage if the gold carried by them is within the limits of the cabin baggage (8 kg and 25x45x56cm); and in the event that the amount of gold exceeds 8 kg, then the relevant passenger should purchase a second seat (extra seat) for the gold. 

    • Carrying Pets

        Can any pet be carried on board the aircraft?

        No pet may be carried on board the aircraft (Any visually impaired passengers may travel with their trained and certificated dogs in the cabin).

    • Wheelchairs

        Can I benefit from the wheelchair or Ambulift service free of charge?

        Any passengers, who have a physician's report, or a "Disabled Identity Card" granted by the Prime Ministry Department of the Administration of the Disabled, shall be provided with wheelchair and/or Ambulift services free of charge during the flight.

    • Passengers With Special Needs

        What are the Procedures for Disabled Passengers?

        Any visually impaired passengers may travel with their trained and certificated dogs in the cabin. Such passengers are required to submit a training certificate of their guide dogs, and a veterinary certificate stating that all vaccines are complete.

        Any disabled passengers, who may not follow the instructions given by the flight crew in case of any emergency, may not travel by air as unaccompanied.

    • Carrying Weapons and Tools

        Are any weapons or munitions for sports purposes allowed to be carried in the cabin?

        No weapons or munitions for sports purposes shall not be carried in the cabin during our flights.

        What are the procedures for traveling with my licensed firearm?

        You may deliver your licensed firearm to the weapon delivery desk available at the entrance of the airport by submitting its license, and may receive it at the arrival airport in the same manner, in accordance with the International and National Regulations.

    • Catering

        The passengers shall pay for catering during all of our scheduled domestic and international flights.

    • Pregnant Passengers

        Until which month of my pregnancy am I allowed to travel by air (in respect of single pregnancy)?

        In respect of the pregnant passengers of 28-35 (including) weeks, a physician's report stating that “it is appropriate for her to travel by air” will be required. It is mandatory that such physician's report is obtained 7 days prior to the flight at the latest. Any pregnant passengers of over 35 weeks shall not be allowed to travel by air even if they have obtained a physician's report. 

        Any pregnant passenger for twins, between 28 weeks (7 months)-32 weeks (including), may be allowed to travel by air upon submitting the physician's report stating that "It is appropriate for her to travel by air", which is required to be obtained until the time when a period of 7 days or less is left to the flight.

  • Check-in
    • How can I check in?

        Our passengers can check in online through our web site, mobile site and mobile applications or refer to our check-in counters at the airports.

    • What documents do I need to fly?

        A passport for international flights and an identity card bearing a photograph (identity card, driving license, passport, marriage certificate) for domestic flights must be made available before you come to the airport. No passengers with the photocopies of such documents shall be admitted to the flights.

    • What points do I need to take into consideration about check-in?

        1- Please make sure that you have valid documents for your flight with you before you come to the airport, and make an identity card bearing a photograph readily available to be produced at the gate.

        2- Any passengers who are sick, pregnant, in need of care or has recently had a surgical operation may be admitted to flight subject to presentation of a medical report bearing the statement "medically fit to travel by air" which should be issued within maximum one week before the date of flight.

        3- In case of a contingency, passengers occupying "EXIT" seats shall be responsible for opening the emergency exit doors and directing the passengers to this exit after checking for the suitability of the conditions outside the aircraft. Any passengers who are unable to assume this responsibility should not select emergency "EXIT" seats during online check-in.

        4- Any pregnant, elderly, disabled, sick passengers; passengers who have had a recent surgical operation, or passengers traveling with children/infants are not allowed to occupy "EXIT" seats as per civil aviation security regulations.

        5- Onur Air might have to change passengers' seat numbers due to operational reasons.

        6- In the event that any changes are made in your reservation, your existing boarding pass will not be valid anymore.

    • I want to check in at the airport. How much time before my flight should I arrive at the airport?

        Passengers are required to be present at the counter at the airport to deliver their baggage 60 minutes before the scheduled flight time for domestic flights, and 90 minutes before the scheduled flight time for international flights, at the latest, also taking into account any specific conditions of the airport, in order to complete their check-in and baggage procedures.

        In Respect of Domestic Flights; In case of any failure in completing the check-in processes until the time when a period of maximum 30 (thirty) minutes is left to the scheduled time of departure, then the relevant passenger shall lose all her/his rights for ticket and flight.

        In Respect of International Flights and Flights to/from Lefkosa; In case of any failure in completing the check-in processes until the time when a period of maximum 45 (forty five) minutes is left to the scheduled time of departure, then the relevant passenger shall lose all her/his rights for ticket and flight.

    • I have completed my online check-in. How much time before my flight should I arrive at the airport?

        If passengers, who have performed their check-in processes online, have no baggage to deliver to the counter, then such passengers are required to be present at the gate 30 minutes before the flight time for domestic flights, and 45 minutes before the flight time for international and Lefkosa flights, at the latest. Any passengers, who have baggage to deliver to the counter, are required to be present at the counter, where they will deliver their baggage, at the airport 60 minutes before the flight time for domestic flights, and 90 minutes before the flight time for international and Lefkosaflights, at the latest.

    • What points do I need to take into consideration about online check-in?

        You must have a boarding pass bearing barcode details with you when you are coming to the airport. Also, passengers who have checked in online by using their mobile devices must have a mobile bar code with them when they are coming to the airport. 

        1- A photocopy or faxed copy of the boarding pass is not accepted. If you have lost the original printout, you should refer to check-in counters to get it reprinted.

        2- Our disabled passengers may not use online check-in service as they are subject to special assistance services.

        3- Any adult passengers traveling with infants, child passengers and passengers entitled to special discounts, who have checked in online, should refer to Onur Air counters at the airport with their identity cards and/or order ID documents to get their boarding passes, 60 minutes before the scheduled flight time for domestic flights, and 90 minutes before the scheduled flight time  for international flights, at the latest.

    • Even though I had arrived at the airport before the scheduled flight time, I could not complete my flight procedures in time and I missed my flight. What should I do? 

        As our passengers lose all their rights and claims on their tickets if they miss their flight time, you must complete all flight procedures 30 minutes before the scheduled flight time for domestic flights, and 45 minutes before the scheduled time of departure for international flights. Therefore, we recommend you to arrive at the airport at least 1,5 hours before your scheduled flight time.

    • I have my ticket with me, but do not have my passport/identity card. Would this cause any trouble?

        Passengers without an identity card or those with a ticket which do not match up with their ID cards are not allowed to fly as per civil aviation regulations. For this reason, you must always have a valid ID card (national identity card, driver's license or passport) with you which verifies the ID details on your ticket.

  • Supplementary Services
 

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