Qualified Ticket Program

QUALIFIED TICKET PROGRAM

You might experience many different kinds of things in life:

You might miss your flight!

Things may not go as planned; you might get sick, or deal with any worse things. Don't think about just yourself... It might happen to any member of your family... which prevents you from taking the road or arriving even if you have taken the road...  which causes you to miss your flight.

And what about delays?!

It's a must in aviation; there might be traffic in the air, and congestion on the runway... It starts snowing or raining suddenly...  There might be air traffic, but it's not called delay.

Just when you have planned all things to arrive at the scheduled time of arrival, you might be too late to land at your destination airport. Or you have had to land at another airport due to a requirement before you know it.

You will never know;

Your baggage might not be found at all, let alone being lost. While tens of thousands of baggage are carried from one location to another by air without any problem every day, that million-to-one chance just happens to you.

You can make up for all these things for just TRY 5.

PRINCIPLES OF IMPLEMENTATION OF THE QUALIFIED TICKET PROGRAM

COMPENSATION

If the passenger misses the flight

Refund of the ticket fare

If the aircraft lands at the airport of arrival very late or lands at any other airport

Compensation payment of between TRY 250-1000

 If the baggage cannot be found

Compensation payment of TRY 1000 for each baggage

From now on, you will never worry about any of such circumstances thanks to Onur Air Privileged Ticket Application that you will purchase in consideration of TRY 5.

(*) Covered by the requirements specified under the Agreement.

QUALIFIED TICKET PROGRAM IMPLEMENTATION AGREEMENT

Article -1 Subject matter and scope:

This Agreement is hereby executed in order to set out the obligations of our passengers, who are members to the Qualified Ticket Program in domestic flights of Onur Air, as well as the applicable compensations in case of arising of any of the below-listed situations which are provided individually and in detail under the subsequent sections hereunder:

  1. To be stranded resulting in missing of the flight, or any failure to take the road at all,
  2. To land at the airport of arrival very late or at any other airport,
  3. Any failure to find the baggage.

Article-2 Application and Compensation:

Members of the Qualified Ticket Program can log into www.ticketbirds.net to file their applications for compensation on 7-24 basis.

Article-3 Scopes and terms & conditions of compensation:

  1. A.  If the passenger misses the flight;

Scope of Compensation:

The cases where our passenger is involved in a traffic accident within maximum 6 hours left to the scheduled time of departure, or where our passenger is exposed to any attach and/or abuse that directly aims at her/him, or where the access roads to the airport are blocked by the public and/or local security authorities due to security-related reasons, or where our passenger is stranded and missed the fight due to the fact that all accesses by the public and private transportation vehicles to the airport are blocked are covered under the scope of compensation.

Moreover; the cases where our passenger falls sick in a manner to prevent her/him from flying, or where our passenger loses any of her/his immediate relatives are included under the scope of the compensation.

Terms & Conditions of Compensation:

  • Following any accident in which our passenger is involved, it (the accident) is required to be documented in order for compensation, independent from any type of injury or damage which has occurred.
  • In case of any action directly aimed at our passenger, and any pecuniary or non-pecuniary damage incurred by the same, it is required to be documented in order for compensation, independent from the cause thereof.
  • In case our passenger falls sick within a period of 6 hours left to the scheduled time of departure in a manner to prevent her/him from flying, it is required to submit a medical report, drawn up by a medical doctor, serving at any health-care organization, and stating that "the passenger is not fit to travel by air", in order for compensation.
  • In case our passenger loses any of her/his immediate relatives within a period of 24 hours left to the scheduled time of departure, s/he is required to submit the "Death Certificate" in order for compensation.
  • Although it is not mandatory for our passenger to file a request for compensation on the same date due to any potential physical or mental troubles due to occurrence of the above-given cases, it is required to file a request for compensation on the 10th day following the date of flight, at the latest.
  • The documents, which can be accepted, are limited to the official reports issued by any public institution (municipalities, official security institution) or any private institutions and officials commissioned by the public institutions; however, the reports, filled out by (at least two) parties involved in any car accident, may also be accepted.
  • In any case where the access roads to the airport are blocked, either partially or wholly, upon a decision to be adopted by the public and/or local security authorities specifically due to terror, or where the accesses, by the public and private transportation vehicles, to the airport are not allowed, our passenger is not required to document such case, and the decision on compensation shall be made by the Qualified Ticket Program depending on such criteria as whether such case has actually occurred or not, or whether such case has occurred within a period of maximum 6 hours left to the scheduled time of departure or not, based on the results to be sought and found from the open-source information as announced by the public and/or local security authorities.

B. If the aircraft lands at the airport of arrival very late or lands at any other airport;

Scope of Compensation:

Under any circumstances whatsoever, payment of TRY 250-1000 is included under the scope of the compensation in order to mitigate the dissatisfaction and grievance of our passenger due to landing at the airport of arrival (4 hours or more) later than the scheduled and announced time of arrival, and to provide a contribution for compensation.

Terms & Conditions of Compensation:

  • The time when our passenger has arrived at the airport of arrival will be inquired by the Qualified Ticket Program, and any and all information, as obtained from the sources used by the civil aviation industry, shall be considered as the determining evidence in terms of our passenger.

In case of any discrepancy between the request of our passenger and the information, obtained from the sources, in a manner to be detriment of our passenger, the information, obtained from the sources, shall be submitted to the kind information of our passenger by the Qualified Ticket Program.

  • If the aircraft lands at the airport of arrival 4-6 hours later than the scheduled and announced time of arrival, a compensation payment of TRY 250 shall be made to our passenger under any circumstances whatsoever.
  • If the aircraft lands at the airport of arrival 6-10 hours later than the scheduled and announced time of arrival except for any case where it lands mandatorily at any other airport before the scheduled airport of arrival, then a compensation payment of TRY 500 shall be made to our passenger under any circumstances whatsoever.
  • If the aircraft lands at the airport of arrival 10 hours or more later than the scheduled and announced time of arrival except for any case where it lands mandatorily at any other airport before the scheduled airport of arrival, then a compensation payment of TRY 1000 shall be made to our passenger under any circumstances whatsoever.
  • If the aircraft is required to land at any other airport due to any reason whatsoever, a compensation payment of TRY 500 shall be made to our passenger.

If our passenger continues her/his flight to the scheduled airport of arrival on board the aircraft which has landed at any other airport, the rules on delay, as specified under the other compensation items herein above, shall apply.

Our passenger is required to file a request for compensation on the 10th day following the date of flight, at the latest.

C. If the baggage cannot be found;

Scope of Compensation:

If the baggage of our passenger cannot be found within a period of 10 days as of the date when it has been lost at the airport of arrival, a compensation payment of TRY 1,000 for each baggage (limited to two pieces of baggage, only) is included under the scope of the compensation.

Terms & Conditions of Compensation

  • It is required to record the lost baggage, to contact with the lost & found office at the airport, to file a reporting regarding the lost baggage, to have the lost baggage report issued, and to enter any other necessary flight, baggage and ID details of our passenger into the Qualified Ticket system (www.ticketbirds.net) within a period of one day following the date of flight.
  • If your lost baggage cannot be found upon elapse of 10 days, the Qualified Ticket is responsible for making the compensation payment.

If the baggage of our passenger cannot be found within a period of 10 days as of the date of flight, a compensation payment of TRY 1,000 for each baggage (limited to two pieces of baggage, only) shall be made.

  • The size of the baggage of our passenger, as well as the belongings available therein or weight thereof is not under the scope of this Agreement.
  • The cases where the baggage is found within a period of 10 days, and where it is delivered to our passenger by the ground operations and terminal operators of any 3rd persons, from which they procure service, as well as the time, terms & conditions of delivery, and any and all kinds of damage to the baggage are not included under the obligations and responsibilities of the Qualified Ticket and the scope of this Agreement.

Article-4

General Terms & Conditions on the Qualified Ticket Program

  • Our passenger initiated all applications and processes regarding her/his requests for compensation on www.ticketbirds.net.
  • Each Qualified Ticket is exclusive for a single flight and passenger, only. It is separate for each flight including the round tickets.
  • Compensation payments shall be made within a period of maximum 15 days to the extent that any and all terms and conditions thereto have been fulfilled, as necessary.
  • Any and all disputes, which might from, in relation to or in connection with interpretation or enforcement hereof, shall be referred to the Courts and Enforcement Offices of Istanbul for settlement.
  • Any and all kinds of claims and rights, arising hereunder, shall be prescribed upon elapse of one year.
 

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